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# Computer User Support Specialist

- **Company:** Cambridge International Systems, Inc.
- **Location:** Charleston, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Bluetooth, System Configuration, Desktop Computing, Multi-Factor Authentication, Identity and Access Management, Virtual Private Networks (VPN), Role-Based Access Control, Azure Active Directory, Security Information and Event Management, Single Sign-On, Okta, Splunk, Servicenow, User Accounts
- **Published:** October 15, 2026
- **Apply:** https://www.careerjet.co.uk/jobad/gb315c95dbdf464f22cd0156d495715993

## About the Role

Must be proficient in using different technologies such as computers and other tools and systems pertinent to the position., * High school diploma with 11 years of recent specialist experience; or

 * Associate's degree with 7 years of recent, specialized experience; or
 * Major certification with 7 years of recent, specialized experience; or
 * Bachelor's degree or higher with 3 years of recent, specialized experience.
 * Technical Expertise:

 * Apply expertise across multiple complex work assignments.
 * Perform broad assignments requiring originality and innovation in determining how to accomplish tasks.
 * Work with appreciable latitude in developing methodologies and presenting solutions to problems.
 * Contribute to deliverables and performance metrics, where applicable.
 * Clearance:

 * Must possess a current and active DoD Secret security clearance.
 * Must be eligible for DoD Top Secret clearance.
 * Must be eligible for NATO Indoctrination and meet TESA accreditation requirements.

## Description

We are currently seeking a Computer User Support Specialist to support operations in Stuttgart, Germany. This is a full-time, OCONUS position contingent upon contract award. Candidates must possess an active DoD Secret security clearance, be eligible for DoD Top Secret clearance and NATO Indoctrination, and meet TESA accreditation requirements.
TESA certification may provide significant tax exemptions for eligible U.S. employees stationed in Germany, along with other benefits. Eligible employees may receive relocation reimbursement, housing allowance, cost-of-living allowance (COLA), and school reimbursement for dependents.
What You'll Do
As a Computer User Support Specialist, you will provide technical assistance to computer users in support of government operations overseas. You will:

 * Manage the full user identity lifecycle. Creating, modifying, and disabling user accounts across Active Directory and cloud platforms to ensure secure access to resources.
 * Administer and support hybrid Identity and Access Management solutions using Microsoft Entra ID and Okta, including configuring and maintaining Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access policies.
 * Process user access requests, role changes, and terminations while ensuring compliance with Role-Based Access Control (RBAC) standards and the principle of least privilege.
 * Conduct routine access reviews and entitlement audits to validate user permissions, identify excessive privileges, and support compliance requirements.
 * Monitor authentication activities and identity-related security events in Splunk SIEM; investigate login failures, account lockouts, and suspicious access patterns; and resolve issues promptly.
 * Analyze endpoint security alerts in Carbon Black EDR, investigate potentially compromised accounts, validate security incidents, and support threat containment.
 * Coordinate remediation efforts for quarantined or non-compliant endpoints, working with security, infrastructure, and desktop support teams to restore systems safely and securely.
 * Support incident response activities by providing identity, authentication, and access-related analysis during security investigations.
 * Collaborate with ServiceNow and ITSM teams to improve workflow automation and delivery enhancements.
 * Work closely with Security, Network, Infrastructure, and Application teams to onboard applications to centralized authentication platforms and maintain enterprise identity standards.
 * Troubleshoot user access issues, authentication problems, VPN connectivity concerns, and SSO integration challenges while ensuring minimal disruption.

What You'll Bring, Travel Requirements

 * Overnight travel may be required on rare occasions.
 * Must have an active passport to support OCONUS travel and living requirements.

Physical & Work Environment Requirements

 * Periods of prolonged sitting and/or standing, including desk-based computer work.
 * Travel between work locations, including company offices, customer sites, and government installations.
 * Occasional extended work hours, including evenings or weekends, as needed.
 * Transport and use of work equipment, such as laptops and job-related tools, during site visits.
 * Work is performed in a secure facility where personal electronic devices (including Bluetooth- or Wi-Fi-enabled devices) may be restricted.
 * Communication with team members, customers, and stakeholders through verbal and written methods.
 * Ability to manage competing priorities, work under deadlines, and maintain attention to detail.
 * Interaction with others in dynamic environments, including situations requiring problem-solving and conflict resolution.
 * Compliance with applicable medical or travel requirements for certain assignments, including domestic or international travel, as required by governing authorities.
 * Compliance with vaccination and medical requirements for TDY/OCONUS roles as per