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# Line Service Desk

- **Company:** iO Associates
- **Location:** Lancashire, UK
- **Experience:** Experienced
- **Salary:** £31,200.0
- **Contract:** Temporary to permanent
- **Skills:** Business Software, Issue Tracking Systems, Microsoft Software, Servicenow
- **Published:** October 15, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb357156868300e6f4455caa283cac811a/eaa

## About the Role

* Minimum 2 years prior experience in a service desk / helpdesk / 1st line support role
 * Strong customer service and communication skills
 * Practical troubleshooting ability and a "can do / stay calm" approach
 * Exposure to Remedy and/or ServiceNow (desirable)
 * Experience working through service transitions / change programmes (desirable)

This is an urgent hire and they can offer off the back of a one stage F2F interview.
Please note that you must be able to travel to Lancashire and have the right to work in UK as sponsorship is not provided.

## Description

1st Line Service Desk Analyst | £120 per day - 3 month contract (Outside IR35 )
Lancashire | Immediate Start
iO Associates are exclusively supporting a leading tech company with scaling their Service Desk team to support a major service transition. This is a great chance to join a fast-moving environment where you'll be the friendly, reliable first point of contact for end users, handling the high-volume fixes.
Responsibilities:

 * Provide 1st line support via phone and ticketing system
 * Handle common requests such as:

 * Password resets
 * Basic hardware/app troubleshooting (e.g., camera not working)
 * Log, update, and maintain accurate tickets and notes
 * Where issues need escalation, define the work package clearly and pass to the relevant resolver group/provider
 * Support the operational transition (including system/process change as tooling evolves)

Tech environment

 * Microsoft stack / business applications
 * Corporate mobiles (Samsung) and Vodafone phones
 * Service tooling transition