> Markdown version of [/jobs/ext/3743020-it-operations-centre-itoc-manager](https://www.wearedevelopers.com/jobs/ext/3743020-it-operations-centre-itoc-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Centre (ITOC) Manager - **Company:** London Ambulance Service NHS Trust - **Location:** London, UK - **Salary:** £66,274.0 - £73,496.0 - **Contract:** Permanent contract - **Skills:** Cyber Security, Data Systems, Disaster Recovery, Monitoring of Systems, Information Technology Operations, Power BI, Computerised Systems, Information Technology, SolarWinds (Software), Servicenow - **Published:** October 15, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5927188473 ## About the Role * Educated to Masters degree level in IT related subject or equivalent extensive senior technical management experience within an IT department * Information Technology Infrastructure Library (ITIL) Foundation level qualified * Proficiency in IT operations analytics systems (e.g., SolarWinds, Power BI, IT Service Management Tools (i.e. Marvel, Service Now or Ivanti). Experience Essential * Experience of managing computing systems, networks, and operating systems, * Experience of management responsibilities e.g. staff, financial, delivery performance and implementing improvement plans * Experience of working with conflicting, highly complex, highly contentious and highly sensitive information and presenting to large groups to explain issues and aid understanding Knowledge and Skills Essential * Working knowledge of mission critical computer systems and the need to provide high levels of service availability in support of key business objectives * Good understanding of Information Security, Governance Risk and Compliance * Ability to think logically and clearly and be able to make rational decisions in emergency situations, with the ability to respond quickly and accurately to important and contentious operational issues. Personal Abilities Desirable * Demonstrable awareness and commitment to contributing to the achievement of the Trusts vision, and behaviour consistent with the Trusts values. * Positive and demonstrable commitment to personal and career development by a continuous record of achievement Disclosure and Barring Service Check ## Description The London Ambulance Service (LAS) depends on highly available, reliable, sustainable, cost effective digital services to support the delivery of urgent and emergency care. To ensure that IT services are available and to support operations the LAS provides a 24/7 IT Operations Centre function. The IT Operations Centre (ITOC) is responsible for critical IT support to ensure the smooth functioning, performance, and security of the Trusts digital applications and IT infrastructure. Including 24/7 monitoring and alerting, incident management detection, response and resolution, routine service maintenance, and implementation of technical change for LAS digital services. The ITOC Shift Manager role is responsible for managing the IT Operations Centre function, ensuring the stability, availability, and performance of IT services and infrastructure by managing monitoring systems, coordinating incident responses, and implementing disaster recovery plans.The postholder will be required to work a rota with shifts across days, nights and weekends. Main duties of the job The role will primarily be responsible for the management of the IT Operations Centre for the Trust on a shift basis. Whilst this is a managerial role it will also undertake technical activities and will take the lead in monitoring and managing alerts, troubleshooting, investigation, analysis and resolution of the issues. Installation and configuring of technical devices, systems and services.The post holder will be expected to be cross skilled across the range of technical areas including infrastructure, networks, voice and emergency & urgent care business critical applications. * Provide an effective monitoring function ensuring that early detection of any issues are identified and actioned * Manage the provision of the shift ITOC function, sufficiently skilled and able to provide an effective, responsive IT service to the Trust * Line manage the shift teams * Manage relevant risks ensuring that appropriate mitigations are in place and risks escalated as necessary. * Respond effectively to any unplanned outages * Support managers and operational staff during major incidents and Trust-wide business impact to digital services.