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# Technical Support Analyst

- **Company:** Acuity Brands
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, JIRA, Microsoft Online Services, Desktop Computing, IT Management, Information Technology Operations, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Software, Procurement Software, Remote Access Technology, Azure Active Directory, Remote Service Software, Software Deployment, Wi-Fi Technology, Software Troubleshooting, Microsoft InTune, Information Technology, Zendesk, User Administration, Servicenow
- **Published:** October 15, 2026
- **Apply:** https://careers.acuitybrands.com/talentcommunity/apply/1440324200/?locale=en_US

## About the Role

Bachelor of Engineering, * Minimum 3 years of experience in IT Support, Desktop Support, Service Desk, or IT Operations.

 * Hands-on experience administering Microsoft 365 and associated services.
 * Strong working knowledge of Exchange Online, Microsoft Entra ID (Azure AD), Active Directory, and Microsoft Intune.
 * Experience troubleshooting Windows operating systems, endpoint devices, networking, and connectivity issues.
 * Experience providing remote support and managing enterprise end-user environments.
 * Strong problem-solving, communication, and customer service skills.

Preferred Skills and Experience

 * Microsoft 365 Administration
 * Exchange Online
 * Microsoft Entra ID (Azure AD)
 * Active Directory
 * Microsoft Intune
 * Endpoint Management
 * Helpdesk & Desktop Support
 * VPN, Wi-Fi, and Network Troubleshooting
 * RDP and Remote Support Tools
 * IT Asset Management
 * IT Procurement
 * Vendor Management
 * Microsoft Teams Rooms (MTR)
 * Audio-Visual (AV) Support
 * ServiceNow, Jira, Fresh service, Zendesk, or similar ticketing tools

## Description

We are seeking an experienced Technical Support Specialist to join the IT Operations team. As a frontline member of the IT organization, you will be responsible for delivering Level 1 and Level 2 technical support to employees, managing endpoint devices, administering Microsoft technologies, and ensuring seamless IT operations. This role requires strong troubleshooting abilities, excellent customer service skills, and hands-on experience supporting enterprise IT environments., * Provide L1/L2 IT Helpdesk support, resolving and escalating hardware, software, network, VPN, Wi-Fi, printer, and remote-access issues.

 * Configure and deploy computers, software, and endpoint devices.
 * Administer Microsoft 365, Exchange Online, Entra ID (Azure AD), Active Directory, and Intune.
 * Manage user onboarding/offboarding, account provisioning, access, permissions, and authentication.Manage endpoint compliance, application deployment, and device policies through Intune.
 * Handle IT procurement, vendor coordination, licensing, warranties, AMC renewals, and subscriptions.Maintain IT asset inventory, audits, warranty records, and compliance documentation.
 * Support AV systems, conferencing solutions, and Microsoft Teams Rooms (MTR).
 * Monitor IT infrastructure and networks and collaborate with regional/global IT teams on projects and deployments.
 * Maintain technical documentation and provide responsive, high-quality end-user support.