> Markdown version of [/jobs/ext/3743762-technician-noc-net-iii-26-25997](https://www.wearedevelopers.com/jobs/ext/3743762-technician-noc-net-iii-26-25997). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technician-NOC (Net) - III - # 26-25997

- **Company:** US Tech Solutions, Inc.
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $124,800.0 - $135,200.0
- **Contract:** Temporary contract
- **Skills:** Wide Area Networks, Reliability of Systems, Wireless Technologies
- **Published:** October 15, 2026
- **Apply:** https://dejobs.org/x/x/824167780F0C4513BF3277E4D314AA64/job/

## About the Role

* You are energized by the challenge of working through difficult situations and finding positive outcomes. You defuse the situation, isolate the core issue and address the customer's concerns. You enjoy gathering information, understanding the facts of a situation, and like problem solving. You are flexible, dependable and work well on a team., * Associate's degree
 * Three or more years of relevant work experience
 * Experience with technical service management
 * Willingness to work flexible schedule including holidays, weekends, and after-hours as needed
 * Ability to work rotating on-call coverage

Even better if you have:

 * A degree in telecommunications
 * Three or more years of telecommunications experience in the 911 field
 * Strong understanding of 911 TDM, IP and Wireless technologies and protocols
 * Strong verbal and written communication skills.
 * Strong organizational and multi-tasking skills.
 * Excellent decision making and analytical skills.
 * Strong understanding of 911 architecture.
 * Project/Program Management experience.
 * 911 Network and/or CPE experience.
 * 911 Switching or translations experience.
 * External Public Safety or Emergency Services knowledge or experience.
 * Experience with Managed WAN Network architecture

## Description

* Candidate must be able to work an after-hours/on-call rotation, in addition to day work.
 * Position supports 24x7 nyc 911 psap operations.
 * Candidate must be able to handle quick feedback in a high-energy/fast-paced environment similar to a noc center
 * We are seeking a highly skilled and motivated 911 Sr. Engineer Specialist to join our NYC Public Sector 911 / Public Safety Service Management team.
 * You will serve as the NYC E911/NG911 Public Safety Customer advocate, providing technical support and monitor, analyze and resolve all customer issues.
 * You'll be responsible for coordinating any planned work with authorized Public Safety personnel and interface with internal and external organizations to ensure service quality. You'll also be involved in customer escalations as required to ensure timely resolution.

Role Description:

 * Supports TDM and SIP-based networks used in 911 services
 * Supports network evolution projects and processes to ensure 911 call delivery
 * Documenting and tracking all service issues internally and externally, daily
 * Reviewing Disaster Plans and Network Reliability with assigned Public Safety Customer
 * Provide updates to assigned Public Safety Customer
 * Attest to customer 911 circuits annually
 * Attend customer service meetings when applicable.