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# Technical Support Engineer, Kasten

- **Company:** Veeam Software Corporation
- **Location:** San Jose, CA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Amazon Web Services, Microsoft Azure, Backup Devices, Bash Shell, Cloud Computing, Linux System Administration, OpenShift, Shell Script, Software Engineering, Virtualization Technology, Data Logging, Google Cloud, Kubernetes, Information Technology, Rancher, Veeam, AWS EKS, Vmware
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/479fcef1-4c61-48c2-a7b3-cdd527d06452

## About the Role

* 3+ years of related technical and customer facing experience
 * Excellent communication skills in both oral and written form
 * Strong understanding and experience with networking, cloud, virtualization, backup, and recovery concepts
 * Experience in Linux administration
 * Experience with Docker and Kubernetes management
 * Foundation knowledge of bash or similar Linux scripting languages
 * Experience with software development life cycles and upgrade patterns
 * BS or MS degree in Computer Science, Engineering related program or equivalent experience in related field

Bonus Skills

 * Experience with managed solutions such as: OpenShift, PKS, Rancher, Google GKE, AWS EKS, etc. and VMware administration
 * Worked in public cloud infrastructure including AWS, Azure, and Google Cloud
 * Kubernetes certifications (CKA or CKAD)
 * Previous startup experience, Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.

## Description

We invest heavily in making our products simple to use; we do the same for our team to help them be successful. Our goal is to provide a world class product and support experience to our customers. We are looking for focused individuals who are passionate about working with our customers to not only resolve their issues but committed to their overall success. You will be responsible for guiding our customers on their path to success with K10. We want you to provide a customer experience that leaves them with a smile, even when things do not go right., We are now looking for a Technical Support Engineer for Kasten.
What You'll Do

 * Effectively work across organizations including engineering, sales, and product management teams
 * Contribute to technical documentation such Knowledge Base, Best Practices, Blogs, White Papers, etc., based product features, customer issue root cause analysis and internal findings
 * Enhance customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolution
 * Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers
 * Participate in weekend and holiday coverage rotation
 * Ability to manage time efficiently, balancing tasks and priorities