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# Deskside Support Lead

- **Company:** Science Applications International Corporation
- **Location:** Oklahoma City, OK, United States (Remote available)
- **Experience:** Expert
- **Salary:** $40,001.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, IMac, Apple Mac Systems, Bomgar, Human-Computer Interaction, HP Thin Clients, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Network Connections, Smart Cards, Delivery Pipeline, Computer Equipment, Gsuite, 3-tier Architectures, Database Tools and Utilities
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/d71cd8b5-f412-44e4-be66-8136b0a95d49

## About the Role

* High School Diploma and 7+ years of experience in a supervisory role within an IT support or help desk environment required.
 * Ability to obtain and maintain a public trust requiring U.S. Citizenship or .
 * Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, and Zoom is needed.
 * Proficiency in advanced troubleshooting and diagnostics for hardware, software, and network-related issues.
 * Strong leadership and coaching skills, with the ability to inspire team members to achieve high performance.
 * Experience with database tools, ticketing systems, and IT service management (ITSM) tools for tracking and resolving technical issues.
 * Excellent verbal and written communication skills to convey technical concepts to non-technical users.
 * HDI Technical Support Professional certification required within six (6) months of employment.

Preferred Qualifications:

 * Experience troubleshooting Microsoft Windows with the latest Windows OS.
 * Installation, configuration, and mass deployment of new machines in a Windows environment.
 * Smart cards/PIV cards (general knowledge).
 * Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client, SCCM.
 * Experience with conference room/VTC setups.
 * Basic familiarity with MAC OS.

## Description

SAIC is seeking a Deskside Support Lead to join our team. The primary responsibilities of this role are to provide Tier 2 and Tier 3 deskside end user support including imaging, deployment, and asset management.

You will ensure adherence to service-level agreements (SLAs) and act as a key point of escalation for advanced IT troubleshooting issues. This includes supporting computer hardware, software, network connectivity, system/application access, and telecommunications systems.

Roles and Responsibilities:

 * Acts as a senior technical lead, specializing in the management of mass imaging pipelines, high-volume onboarding preparations, equipment moves, and advanced troubleshooting of end-user laptops and desktops in a diverse MS Windows environment.
 * Lead and coordinate a team of 4 IMAC technicians.
 * Provides Tier 2 desk-side end-user support heavily focused on mass imaging, deployment, asset management, and Windows 11 troubleshooting, with strong user interaction skills.
 * Needs to be able to work independently while leading team efforts and managing deployment pipelines.
 * Performs and oversees IMAC procedures and lifecycle refresh activities across the enterprise.
 * Manage high-volume mass imaging processes and device preparation for onboardings/refreshes.
 * Collaborate with Tier 3 teams to troubleshoot complex, environmental issues affecting enterprise laptops and desktops.