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# Technical Support Specialist

- **Company:** Trak Staffing Services
- **Location:** Cincinnati, OH, United States
- **Salary:** $50,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Databases, Issue Tracking Systems, Microsoft Office, Software Engineering, Web Applications
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e64416c7749c74eb

## About the Role

The ideal candidate is a curious, self-motivated problem-solver with a strong understanding of electromechanical products and excellent communication skills. This is an opportunity to become a trusted technical resource while receiving comprehensive product training and working closely with experienced engineers and technical support professionals., * Associate degree or equivalent education in Electromechanical Engineering, Electrical Technology, Mechanical Technology, or a related technical field.

 * Strong understanding of electrical and mechanical systems and components.
 * Hands-on technical troubleshooting and problem-solving abilities.
 * Ability to diagnose technical issues and guide customers through appropriate solutions.
 * Strong mechanical and electrical aptitude with a willingness to learn specialized equipment.
 * Excellent verbal and written communication skills.
 * Ability to explain technical concepts clearly to nontechnical customers and end users.
 * Strong customer service skills with the ability to remain patient and professional when handling frustrated customers.
 * Self-motivated, resourceful, and comfortable taking ownership of technical problems.
 * Strong attention to detail and ability to identify root causes.
 * Proficiency with Microsoft Office applications.
 * Experience using CRM systems, service databases, or technical support ticketing systems.
 * Ability to collaborate effectively with Engineering, Manufacturing, Field Service, and other internal departments.

Preferred

 * Previous experience in technical support, field service support, or electromechanical troubleshooting.
 * Experience supporting electronic control systems or industrial electrical equipment.
 * Background troubleshooting products remotely with customers or service technicians.
 * Experience with electronic and mechanical equipment used in specialized manufacturing applications.
 * Experience creating troubleshooting documentation, technical bulletins, or training materials.
 * Familiarity with root-cause analysis and identifying recurring product issues.
 * Experience supporting warranty-related technical investigations.

## Description

* Provide prompt and effective technical support to customers and field service technicians via phone, email, and web-based communication.
 * Troubleshoot electronic controls, electrical components, and mechanical equipment to identify and resolve technical issues.
 * Answer customer questions regarding product functionality, operation, and proper usage.
 * Guide nontechnical customers through troubleshooting procedures with patience and clarity.
 * Diagnose equipment problems, identify root causes, and recommend appropriate solutions.
 * Document customer interactions, technical issues, and resolutions within the CRM or technical support database.
 * Collaborate with Engineering to identify and resolve recurring technical problems, software issues, and potential product defects.
 * Communicate recurring equipment failures and potential warranty concerns to Manufacturing and Operations.
 * Assist in developing technical support bulletins and product update notices for field service technicians and sales representatives.
 * Utilize phone, email, and web conferencing tools to troubleshoot and resolve customer issues.
 * Support the creation of training manuals, troubleshooting guides, and technical documentation.
 * Work closely with internal technical teams to improve product reliability and customer satisfaction.
 * Maintain a strong understanding of company products, systems, and troubleshooting procedures.
 * Provide professional, customer-focused support while managing multiple technical inquiries.