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# IT Support Specialist

- **Company:** ALEXANDER TECHNOLOGY GROUP
- **Location:** Boston, MA, United States
- **Experience:** Experienced
- **Salary:** $135,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Law Practice Management Software, Software as a Service, Document Management Systems, Networking Basics, Office Suite, Remote Access Technology, Peripherals, Information Technology, Laptops, User Administration
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ae1844d9fc500d82

## About the Role

* 2-4 years of help desk or desktop support experience.
 * Strong troubleshooting skills, ability to diagnose issues quickly, and effective questioning.
 * Proficiency supporting Windows, Microsoft 365, Outlook, Teams, Office applications, laptops, printers, and remote access.
 * Experience with Active Directory, Entra ID, user permissions, and basic networking fundamentals.
 * Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.

If you are a client-facing IT Support Specialist looking to join a company where you can support users while having the ability to work on projects including self-directed ones, apply today!

## Description

* Deliver first- and second-level technical support for hardware, software, connectivity, mobile devices, and business applications via phone, email, remote sessions, and in person.
 * Prioritize and resolve support requests involving Microsoft 365, document management, video conferencing, remote access, and more-always with an eye on deadlines.
 * Communicate clearly and respectfully with users of all skill levels, providing practical explanations, timely updates, and follow-through until issues are resolved.
 * Assist with onboarding, account provisioning, equipment setups, and managing access controls with discretion and confidentiality.
 * Support Windows workstations, laptops, printers, peripherals, and SaaS applications, supporting routine system updates, security, and asset management.
 * Contribute to continuous improvement by documenting issues, troubleshooting steps, and resolutions, enhancing the firm's IT knowledge base.
 * Provide user training and collaborate on IT projects, tech rollouts, and upgrades, staying current on legal technology and cybersecurity best practices.