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# IT System Administrator

- **Company:** Vanderhouwen & Associates, Inc.
- **Location:** Portland, OR, United States
- **Salary:** $114,400.0 - $135,200.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Monitoring of Systems, Microsoft Servers, Windows Servers, Azure Active Directory, Runbook, Information Technology, Servicenow
- **Published:** October 15, 2026
- **Apply:** https://www.vanderhouwen.com/job_posting/it-system-administrator-73477/

## About the Role

* Hands-on experience administering Active Directory, Microsoft Entra ID, Microsoft 365, and Windows Server environments.
 * Proven ability to troubleshoot, diagnose, and resolve infrastructure incidents, including escalated issues, in a fast-paced setting.
 * Experience working in an IT service management platform such as ServiceNow, with strong ticket prioritization and follow-through.
 * Working knowledge of system monitoring, operational standards, and compliance requirements.
 * Strong documentation skills, with the ability to produce clear procedures, runbooks, and technical diagrams.
 * Excellent communication and problem-solving skills, with a collaborative, service-oriented approach.

## Description

Our client is seeking an IT System Administrator to join their technology team and help keep core infrastructure secure, stable, and running smoothly. This role supports the day-to-day health of the Microsoft environment and serves as a key point of escalation for complex technical issues., * Administer and maintain core infrastructure, including on-premises Active Directory, Microsoft Entra ID, Microsoft 365, Windows Server, and supporting services.

 * Monitor systems for incidents and respond quickly to restore service and minimize business impact.
 * Manage and resolve escalated incidents and service requests while upholding system stability, performance, and compliance standards.
 * Work the ServiceNow ticket queue, prioritizing and resolving requests in a timely manner.
 * Create and maintain clear documentation, including standard operating procedures, runbooks, and infrastructure diagrams, and continuously improve them for accuracy and long-term use.