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# Service Desk Technician II

- **Company:** CompassMSP, LLC
- **Location:** Mundelein, IL, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $50,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, BASIC (Programming Language), Business Software, CompTIA Security+, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), File System Permissions, IP Addressing, Virtual Private Networks (VPN), Windows Servers, Remote Desktop Services, Microsoft SharePoint, Computer Network Technologies, Firewalls (Computer Science), Laptops
- **Published:** October 15, 2026
- **Apply:** https://www.thejobnetwork.com/job/6de9fd0d-3e5f-4057-a838-6e04ee4693a4/service-desk-technician-ii

## About the Role

The Service Desk Technician II will be part of our support team providing exceptional customer service by focusing on finding the right solution with each client. The successful candidate will be a natural troubleshooter with the ability to also escalate issues proactively when needed. This is a remote role. Occasional travel to local client sites is required and on-call availability may be required, which would be scheduled in advance., Seeking a detail-oriented self-starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a bold, fast-paced environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking while maintaining a positive attitude!, * 2-3+ years of recent experience providing technical support in an MSP or corporate IT environment
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 * Proficient with Windows 10/11 and basic Windows Server administration (2016 or higher)
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 * Experience performing common server tasks: user and group management, shared folder permissions, log review, service restarts, basic troubleshooting of AD/DNS/DHCP issues
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 * Working knowledge of Microsoft 365 administration (license assignments, mailbox management, MFA, Teams/SharePoint basics)
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 * Familiarity with Remote Desktop Services / Remote Desktop Gateway (user access issues, session resets, profile issues)
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 * Understanding of core networking concepts (DNS, DHCP, VPN, IP addressing, basic firewall troubleshooting)
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 * Experience supporting desktops, laptops, printers, mobile devices, and standard business software
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 * Strong customer service, communication, and documentation skills
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 * Preferred certifications: CompTIA Security+, Network+, Azure Fundamentals, or equivalent (or in progress)
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 * Valid driver's license may be required for onsite client support (if applicable)