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# Helpdesk Specialist

- **Company:** Maximus, Inc.
- **Location:** Colorado Springs, CO, United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** PC Tools, Issue Tracking Systems, Network Security, Extensible Markup Language (XML), SC Clearance, Servicenow
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7668501f4a2f0a2b

## About the Role

* Active Secret clearance is required.
 * Due to contract requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered.
 * 1-3+ years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service.
 * 1-3+ years of experience utilizing any Incident Management Ticketing System such as: § ServiceNow § Other, comparable systems
 * This role supports a 24x7x365 Operations Center, requiring participation in a rotational on-call schedule and the ability to work up to 12-hour shifts, including weekends and holidays, throughout the year

#techjobs #clearance #veteransPage #maxcleared

 * High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

## Description

Maximus is seeking a Helpdesk Specialist to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland.

As a Helpdesk Specialist, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems., * Responsible for responding to telephone calls, emails, and personnel requests for technical support.

 * Identify, research, and resolve technical problems.
 * Document, track, and monitor problems to ensure timely resolution.
 * Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
 * Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

 * Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person
 * Assist customers, troubleshoot problems, and coordinate technical support.
 * Account creations, account lockouts, password changes
 * Record events and problems and their resolution in logs
 * Follow-up and update customer status and information
 * Log and route service requests and incidents in an incident management system.
 * Maintain service level agreements related to Desk Side support Service/Incident requests
 * Direct unresolved issues to the next level of support team member
 * Establish phone bridge with next level of support and customer leads per SOP's
 * Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system