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# Service Desk Personnel :: Nashville, TN (Hybrid)

- **Company:** ARK Solutions, Inc.
- **Location:** Nashville, TN, United States
- **Contract:** Temporary to permanent
- **Skills:** LTE (Telecommunication), Active Directory, Virtual Private Networks (VPN), Network Troubleshooting, Cisco WebEx, Wi-Fi Technology, Cisco, Servicenow
- **Published:** October 15, 2026
- **Apply:** https://www.careerjet.com/job/usbe5a21d22121ec4110b7b6893285ccdf/eaa

## About the Role

Seeking for a Service Desk Personnel and leverage your skills in IT support and customer service. We're looking for motivated individuals who can provide top-notch assistance and handle various technical tasks efficiently.
Must-Have Skills:

 * Ability to handle up to 30 calls per day in an IT call center environment.
 * Excellent people and customer service skills.
 * Proficiency in Printer Administration and Troubleshooting, including server and local queues.
 * Active Directory Management: Navigate different OUs, look up attributes, reset passwords, and unlock accounts.
 * iOS Management: Support and deployment of phones/iPads, resetting iTunes accounts, network settings, and backup/restore device data.
 * Video Conferencing: Experience with Cisco WebEx, MS Teams, and Cisco Presence video solutions.
 * Network Troubleshooting: Internal vs external, VPN, LTE, and WiFi.
 * Application Troubleshooting: Manage account permissions, compatibility settings, and browser vs installed applications.
 * Remote Support: Proficiency with MSRA, RDP, TEAMs, and Webex.
 * Hardware Deployment.
 * ServiceNow: Ticket management and assignment.