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# Helpdesk Operator

- **Company:** Hatched Recruitment Group
- **Location:** Manchester, UK
- **Salary:** £26,437.0
- **Contract:** Temporary contract
- **Skills:** Computer-Aided Facility Management, Microsoft Office, Performance Monitor, Custom Reports
- **Published:** October 15, 2026
- **Apply:** https://find.jobs/jobs-near-me/apply/ats-redirect/?id=3021697316-2

## About the Role

* Previous experience in a helpdesk or call-centre environment.
 * Experience using a CAFM system to manage and monitor workloads.
 * Good working knowledge of Microsoft Office.
 * Strong communication and customer service skills.
 * Excellent organisational and analytical skills.
 * Ability to prioritise tasks, meet deadlines and follow procedures.
 * Confidence communicating with customers, management and suppliers.
 * Ability to work independently, use initiative and manage competing priorities.

## Description

We are looking for an organised and customer-focused Helpdesk Operator to support facilities management services within a hospital environment. You will manage incoming service requests, coordinate engineers and subcontractors, and ensure jobs are completed efficiently and within agreed service levels., * Log reactive maintenance requests received by email and telephone.

 * Prioritise urgent jobs and allocate work to engineers and subcontractors.
 * Arrange subcontractor visits and ensure all required paperwork is completed.
 * Monitor outstanding jobs and follow up to ensure deadlines and service levels are met.
 * Use CAFM systems to track work orders, run reports and monitor performance.
 * Identify potential delays and take action to prevent service-level breaches.
 * Escalate concerns to management where necessary.
 * Monitor workloads and resolve scheduling or labour allocation issues.
 * Ensure compliance with company procedures and service-level agreements.
 * Help maintain high standards of customer service and reduce complaints.