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# Application Support Analyst

- **Company:** Northern Care Alliance Nhs Foundation Trust
- **Location:** Salford, UK
- **Salary:** £28,392.0 - £31,157.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Application Lifecycle Management, Information Systems, Computer Literacy
- **Published:** October 15, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5928717401

## About the Role

Excellent customer services skills and attention to detail are key to this role., * Degree/NVQ Level 4 or equivalent knowledge and experience

 * English and Maths qualifications

Desirable

 * IT/Digital qualification

Knowledge & Experience Essential

 * Experience with user support

Desirable

 * Experience of working within the NHS
 * Knowledge and experience in the configuration & application management of computerised clinical/information systems

Skills Essential

 * Computer literate with knowledge of MS Office applications especially Excel & Word plus PC environment

Disclosure and Barring Service Check

## Description

You will answer calls and support tickets relating to clinical systems and will be responsible for ensuring that all clinical systems and core systems related configuration are supported. You will be required to assist the Lead Applications Support Analyst with collecting and reporting on performance by providing a quality service to users of the clinical systems., * You will be part of a team who ensures that users are able to work effectively with supported clinical systems in use across the NCA. You will assess and respond to user queries, providing solutions to reported problems, as well as supporting the configuration & maintenance of the digital applications.

 * You will acquire and maintain detailed knowledge of the systems/applications and provide advice and support to assist departmental managers and colleagues when appropriate and share this knowledge within the digital team.
 * You will escalate any issues to your line manager and provide relevant data as required.