> Markdown version of [/jobs/ext/3745219-application-support-engineer-graduate-level](https://www.wearedevelopers.com/jobs/ext/3745219-application-support-engineer-graduate-level). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Application Support Engineer - Graduate-level

- **Company:** Penfold
- **Location:** London, UK (Remote available)
- **Experience:** Starter
- **Salary:** £32,000.0 - £36,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Databases, PostgreSQL, Software Engineering, TypeScript, Data Analytics
- **Published:** October 15, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5927808488

## About the Role

We do not require previous work experience; however, we do need a baseline level of software development knowledge in order for you to be as effective in your role as possible. This includes:

 * Knowledge of Javascript/Typescript
 * Knowledge of SQL databases (PostgresQL is a plus)
 * Good communication skills
 * A data-driven mindset - you are able to interrogate metrics and analytics to inform decisions

What We're Looking For

 * A motivated engineer who wants to grow their technical skillset in the early stages of their career
 * An engineer who can communicate with non-technical stakeholders and helps them to understand issues
 * A data-driven person who can spot opportunities through analysis to improve processes and help to implement them
 * Someone who wants to grow into a Product Engineer role

Be prepared to work hard! Ultimately, we're looking for smart, hardworking & motivated people who get stuff done & are committed to contributing to a great team. So, if you're excited about what we're doing, get in touch - definitely don't be put off if you don't tick every box!

## Description

We're looking for an engineer starting out in their career, who wants to grow their technical skillset whilst also adding value to the business.

The role will be a split of ~50% first line support, ~50% build work. You will be investigating and helping to resolve customer issues, whilst working on automating our processes to reduce support volume. We have reduced support volume by 5% last year despite our user base growing over 25%.

The plan for this role is to work in a 50/50 cadence of support/build work for ~a year and then to move into a Product team as a Product Engineer, or to reduce the support workload to a small amount and spend more time on product work. Our last two Application Support Engineers are now in our Product teams as an Associate and a SWE I engineer!

You will be joining another Application Support Engineer who works with the same 50/50 cadence and be managed by our Team Lead who looks after our Scaling function that's responsible for building internal tools that enable us to scale the business

Your responsibilities

 * Supporting our Customer Support, Operations and Growth teams to ensure critical tasks are completed within our SLAs
 * Reviewing and improving our production support process
 * Identifying key tasks to automate and automating as many Business-As-Usual tasks as possible so you can focus on high-value problems
 * Using our monitoring tools to identify performance issues and working with our Platform Engineer to resolve them
 * Collaborate with the product team to provide feedback on user experience and identify areas for improvement
 * Provide training and support to the wider team on technical issues
 * Create technical documentation for our internal knowledge base