> Markdown version of [/jobs/ext/3745281-it-support-analyst-2nd-line](https://www.wearedevelopers.com/jobs/ext/3745281-it-support-analyst-2nd-line). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Analyst (2nd Line)

- **Company:** Daniel James Resourcing Ltd
- **Location:** London, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £45,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Amazon Web Services, JIRA, Microsoft Azure, Microsoft Outlook, Cloud Computing, IT Management, Microsoft Software, Windows PowerShell, Microsoft SharePoint, Google Cloud, Microsoft InTune, Microsoft Onedrive, Atlassian Tools
- **Published:** October 15, 2026
- **Apply:** https://www.totaljobs.com/job/it-support-analyst/daniel-james-resourcing-ltd-job108178360

## About the Role

* 3-5 years' experience in IT Support, ideally at 2nd Line level.
 * Strong Windows 11, Microsoft 365, Entra ID and Intune experience - essential.
 * Experience supporting internal environments of approximately 100-1,000 users.
 * Excellent communication skills and a genuine customer-service mindset.
 * Someone who takes ownership, shows initiative and doesn't just pass problems along.

Exposure to Azure, AWS, GCP or PowerShell would be a bonus, but isn't essential but the interest to learn and grow is.

## Description

Ready for an IT Support role where you can actually make a difference?
We're working exclusively with an established, growing technology business that's investing in its internal IT team and looking for TWO ambitious IT Support Analysts to join them.
This isn't about simply closing tickets and passing problems on.
You'll be joining a small, experienced team supporting around 400 users, working with modern Microsoft technologies and having a genuine say in how IT support is delivered.
If you're technically strong, proactive and want to build a career beyond the service desk, this is worth a conversation.

What you'll be doing

 * Delivering 2nd Line support across Windows 11, Microsoft 365, Entra ID and Intune.
 * Troubleshooting and resolving technical issues, taking ownership from start to finish.
 * Supporting users across Microsoft 365, including Teams, Outlook, SharePoint and OneDrive.
 * Working with Atlassian/Jira and contributing to smarter, AI-assisted IT support.
 * Improving processes, documentation and the overall user experience.
 * Getting exposure to wider infrastructure, cloud and security technologies., You'll work directly with a highly experienced IT leader who believes in developing people, giving them responsibility and helping them progress.
Whether your ambition is infrastructure engineering, cloud technologies or ultimately IT management, you'll have the support and opportunity to get there.
You'll also benefit from:

 * Up to £45,000 basic + potential 5% annual bonus.
 * Hybrid working - typically Tuesday to Thursday in the office.
 * Hands-on exposure to modern Microsoft technologies.
 * A growing team where your contribution will genuinely matter.
 * Real opportunities to learn, develop and progress.

Sound like you?
We're not looking for someone who simply wants another IT Support job.
We're looking for someone who wants to take ownership, make an impact and build a proper career.
If that sounds like you, apply today or contact djr for a confidential conversation.
Recruitment managed exclusively by djr.