> Markdown version of [/jobs/ext/3747174-principal-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/3747174-principal-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal IT Support Engineer - **Company:** UFG Insurance - **Location:** Westminster, United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Data Analysis, Bash Shell, Software as a Service, Cloud Computing, Data Centers, Information Technology Operations, Windows PowerShell, Azure Active Directory, Software Engineering, Backend, Microsoft InTune, Information Technology, Atlassian Tools, SAP MDG, Casper Suite, ManageEngine - **Published:** October 15, 2026 - **Apply:** https://www.builtincolorado.com/job/principal-it-support-engineer/11674996?handler=ApplyRedirect ## About the Role * Bachelor's degree in information technology, Computer Science, MIS, Business, or equivalent work experience in an enterprise technology environment. Certifications/Designations: * CompTIA A+, Network+, ITIL V4, or Microsoft Certifications strongly preferred. * Commitment to continued learning through courses, certifications, and in-house training. * Certification in UEM/MDM platforms (e.g., Intune, Jamf Pro) required. Experience: * 10+ years of experience in enterprise IT support with progressive technical responsibilities. * 7+ years managing Microsoft 365 environments, Entra ID (Azure AD), Exchange Online, and endpoint security tools. * 5+ years architecting and leading deployments involving UEM/MDM tools (Intune, Jamf, ManageEngine). * Deep experience writing and maintaining automation scripts using PowerShell (required) and Bash (preferred). * Proven track record of leading cross-functional IT projects and influencing enterprise support strategies. * Experience engaging with vendors, evaluating tools, and managing enterprise platform adoption. Knowledge, skills & abilities: * Deep architectural knowledge of endpoint management, device compliance, operating system deployment, and enterprise security configuration. * Expert scripting and automation skills to enable repeatable, auditable, and efficient IT operations. * Strong leadership, mentorship, and stakeholder engagement skills; capable of influencing outcomes across departments. * Strategic mindset focused on user experience, service quality, and technology optimization. * Excellent written and verbal communication, with the ability to distill complex ideas to non-technical audiences. * Comfortable in a fast-paced environment, balancing project work, escalations, and long-term planning. ## Description UFG is currently hiring a Principal IT Support Engineer. This role is the most senior technical expert within the IT Support organization, responsible for architecting, designing, and delivering enterprise-scale solutions that optimize the end-user experience, endpoint infrastructure, and UFG's support efficiency. This role sets the technical vision for endpoint management, automation, and device lifecycle practices while mentoring engineers and guiding support strategies across the organization. Operating as the final escalation point within the end-user support group, this role collaborates deeply with Technology Operations, Enterprise Architecture, Security, and Technology Delivery teams to ensure scalable, secure, and well-integrated support solutions. The Principal IT Support Engineer leads cross-functional initiatives, evaluates emerging technologies, and continuously refines the tooling, standards, and processes that enable modern workplace computing. Essential Duties & Responsibilities: * Lead the design, deployment, and lifecycle strategy of enterprise endpoint management platforms (e.g., Intune, Jamf Pro, ManageEngine) and support automation tooling. * Drive the vision and roadmap for zero-touch provisioning, automated patching, and modern OS deployment, ensuring compatibility across macOS, Windows, and mobile ecosystems. * Collaborate with leaders in Infrastructure, Security, Enterprise Architecture, and Technology Delivery to integrate endpoint solutions with identity, device compliance, and backend systems. * Architect scalable, secure support solutions that reduce manual effort, enhance user satisfaction, and support organizational growth. * Lead high-visibility projects across departments, ensuring timely delivery, technical alignment, and operational readiness. * Guide the creation and adoption of support standards, policies, and enterprise tooling for imaging, onboarding, asset management, and endpoint security. * Mentor and serve as a technical advisor to engineers, senior engineers, and broader IT support staff to elevate overall team maturity and performance. * Act as the final escalation tier for complex endpoint and end-user technology issues, providing expert-level resolution and guidance. * Represent the IT Support Engineering function in strategic planning discussions, audits, vendor reviews, and cross-functional working groups. * Analyze system trends, telemetry, and incident patterns to anticipate risk and proactively remediate issues before they impact users. * Create advanced technical documentation, deployment plans, and architecture diagrams to support project delivery and long-term scalability. * Continuously evaluate and recommend emerging workplace technologies, platforms, and practices to maintain a forward-leaning IT support posture. * Lead cross-functional testing and validation efforts in partnership with Infrastructure, Application Engineering, Enterprise Architecture, and Delivery teams, ensuring solutions are scalable, supportable, and aligned with end-user needs. Job Specifications, Manage healthcare revenue cycle activities including billing, collections, claims, accounts receivable, denials, payer follow-up, reconciliations, and reimbursement analysis. Support outsourced client engagements, improve operational workflows, communicate with clients, and provide guidance on revenue cycle best practices. Use EHR systems, payer portals, clearinghouses, and Microsoft tools while coordinating domestic and offshore teams and managing multiple client engagements. Top Skills: Billing SoftwareCernerClearinghousesEclinicalworksEhr SystemsEpicMeditechMicrosoft ToolsPayer Portals Atlassian Solution Sales Center of Excellence, Teamwork Collection 49 Minutes Ago In-Office or Remote USA Entry level Entry level Cloud * Information Technology * Productivity * Security * Software * App development * Automation Lead global mid-market sales performance and revenue growth for Atlassian's Teamwork Collection. Develop operating plans, strategic sales plays, inspection rhythms, and scalable go-to-market execution. Partner across sales, SDR, channel, demand generation, product, and marketing teams to increase pipeline, accelerate deal velocity, and expand market presence. Enable account executives and sales managers through field readiness, onboarding, and clear positioning of collaboration and AI solutions. Top Skills: AIEnterprise Saas Atlassian Principal Analyst, Sales Strategy & Operations 49 Minutes Ago In-Office or Remote Expert/Leader Expert/Leader Cloud * Information Technology * Productivity * Security * Software * App development * Automation Partners with Sales leadership to analyze business performance, identify risks and opportunities, and improve go-to-market execution. Leads forecasting, pipeline and business reviews, strategic initiatives, annual planning, and operational improvements. Collaborates with Finance, Analytics, Compensation, Enablement, Systems, and Operations teams on capacity, territories, quotas, coverage, and investment decisions. Builds scalable, automated processes and drives cross-functional alignment and accountability. What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute