> Markdown version of [/jobs/ext/3747216-administrative-system-navigator-part-time-hourly](https://www.wearedevelopers.com/jobs/ext/3747216-administrative-system-navigator-part-time-hourly). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Administrative System Navigator - Part-time hourly - **Company:** Reach Plc - **Location:** Greenwood, IN, United States - **Contract:** Contract - **Skills:** Databases, Microsoft Office, Web Navigation - **Published:** October 15, 2026 - **Apply:** https://www.thejobnetwork.com/job/52101c9a-33c8-4070-a064-2f091c9cb4ad/administrative-system-navigator-parttime-hourly ## About the Role Proficiency in Microsoft Office required. Ability to learn additional, agency specific software, including a secure contact-tracking/CRM system, required. Detail-oriented, strong sensitivity to deadlines, multitasking ability, strong organizational and problem-solving skills a must. Candidate must be professional, self-motivated and able to work independently. Strong verbal and written communication skills are necessary, and applicant must be able to work cooperatively within a diverse, team atmosphere, display a high degree of judgement, discretion and confidentiality. Must be flexible and open to changing priorities and needs. Must be able to engage youth and families with empathy, patience, and a nonjudgmental approach, including callers who may be stressed or in distress. Knowledge of (or strong willingness to learn) the Johnson County behavioral health, social service, and youth-serving provider network, as well as basic Medicaid, insurance, and sliding-scale payment options. Ability to recognize when a situation requires escalation to clinical staff or crisis services., Experience: Must have related experience in customer service, administrative, case management, or human services settings. Experience connecting individuals or families to community resources is preferred. Familiarity with Johnson County resources, Medicaid, or behavioral health services is a plus. Experience in a non-profit environment is a plus. Bilingual (English/Spanish) is a plus. Education: High school diploma or equivalent required. Associate's or bachelor's degree in social work, psychology, human services, or a related field preferred. ## Description Reach For Youth is seeking a part-time Administrative System Navigator to serve as a warm, knowledgeable front door for Johnson County youth and families looking for mental health and substance use support. The Administrative System Navigator staffs RFY's phone-, text-, and email-based help line, helping families navigate Indiana's behavioral health system, providing warm referrals to care, and removing practical barriers such as paperwork, waitlists, and insurance questions. This position also provides front-desk and administrative support, including scheduling, answering and making phone calls, and data entry. This position is ideal for someone who is compassionate, resourceful, excellent at multitasking, and appreciates the mission of non-profit work., System Navigation * Staff the System Navigation help line by phone, text, and email during scheduled hours, and monitor voicemail, text, and online intake daily. * Respond to every family inquiry within one business day, and document each contact, response time, and outcome in the agency's secure tracking system. * Listen to each family's needs, answer questions about mental health and substance use services, and provide warm referrals to therapists, psychiatrists, school-based supports, and other community providers. * Provide information on insurance, Medicaid, and sliding-scale payment options. * Help families work through common barriers to care, such as intake paperwork, waitlists, and knowing whom to contact next. * Follow up with families to confirm they were able to connect with the services they needed. * Identify youth and families with more complex needs and refer them to the Director of Outreach for wrap-around care coordination, to RFY clinical services, or to the Upstream Prevention adolescent recovery community, as appropriate. * Recognize crisis situations and follow agency protocols for immediate escalation to clinical staff or crisis resources. * Build and maintain a current directory of Johnson County behavioral health and community resources in coordination with the Johnson County Health Department and other community partners. * Support community outreach and education events as needed, sharing information about the help line with schools, families, and youth-serving organizations. * Compile help line data (inquiry volume, response times, referrals, and follow-up outcomes) for monthly and quarterly grant reporting. Administrative Support * Answer and route incoming calls, and schedule clients for various programs. * Collect proper paperwork and co-pays from clients and enter into our database. * Customer service to clients, our community partners and staff. * Data entry into our agency systems. * Clerical work includes filing, computer work, phone calls, and general office support. * Maintain the confidentiality of client information in accordance with HIPAA and agency policy. * Assist with agency fundraisers and special events. Participate in the agency annual campaign and United Way campaigns, including any other resource development tasks as needed. * Any other duties as assigned.