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# IT Support Specialist

- **Company:** GAL MANUFACTURING COMPANY LLC
- **Location:** Sacramento, CA, United States
- **Experience:** Experienced
- **Salary:** $75,000.0 - $90,000.0
- **Contract:** Permanent contract
- **Skills:** PHP (Programming Language), Microsoft Windows, Active Directory, VoIP, Databases, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Windows Servers, Networking Basics, Print Servers, Remote Desktop Services, Service Pack, Software Deployment, SQL Databases, Connectivity Problems, Office365, Tablet Computers, Peripherals, Information Technology, Deployment Automation, Laptops
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=037e49fc5364ecab

## About the Role

We are searching for a candidate with:

 * Associate degree in Information Technology, Computer Science, or a related field.
 * Minimum of 3-5 years of experience in an IT support, help desk, or technical support environment.
 * Proficiency supporting Microsoft Windows operating systems and Microsoft 365 applications.
 * Working knowledge of Active Directory and Windows Server environments.
 * Experience with Microsoft Remote Desktop Services (RDS) and Terminal Services.
 * Knowledge of desktop imaging, software deployment, and workstation configuration.
 * Understanding of networking fundamentals, including DHCP and DNS.
 * Experience supporting Voice over IP (VoIP) telephone systems.
 * Knowledge of endpoint security tools, antivirus management, and cybersecurity best practices.
 * Ability to manage and prioritize multiple support requests while meeting service level agreements (SLAs).
 * A comprehensive database skill set in PHP and SQL.
 * Strong analytical, troubleshooting, and problem-solving skills.
 * Excellent customer service, communication, organizational, and multitasking abilities.
 * Ability to work independently and collaboratively in a fast-paced environment.

## Description

If you are a forward-thinker interested in fostering a dynamic and supportive environment, then keep reading! We are searching for a result-oriented IT Support Specialist to join Elevator Controls Team at Vantage Elevation., Elevator Controls is looking to fill the position of IT Support Specialist, who will be an integral part of the team responsible supporting all locations throughout North America. Detail-oriented, pragmatic, multi-taskers with excellent internal customer service and communication skills will be particularly attracted to this challenging and rewarding position. The individual in this role will utilize the helpdesk platform to track and manage support requests from end users. The candidate will be responsible for managing workstations, laptops, phones, printers and other peripherals., A typical day may include:

 * Respond to and resolve technical support requests in accordance with established service level agreements (SLAs).
 * Provide Level 1, 2, and 3 technical support to users across multiple North American locations.
 * Troubleshoot hardware, software, operating systems, printers, telephones, tablets, and network connectivity issues.
 * Install, configure, and maintain desktop computers, laptops, mobile devices, printers, monitors, and related peripherals.
 * Manage user onboarding activities, including equipment procurement, workstation deployment, account creation, email setup, and end-user training.
 * Coordinate employee offboarding activities, including account deactivation, equipment recovery, and data transition processes.
 * Create and deploy workstation images using approved deployment tools.
 * Maintain Active Directory accounts, permissions, and related system administration functions.
 * Ensure workstations and laptops remain current with operating system updates, security patches, antivirus protection, and firewall requirements.
 * Administer print servers and manage print queues.
 * Maintain accurate inventory records for end-user devices and technology assets.
 * Document, track, and update support requests within the help desk ticketing system.
 * Communicate support status and resolution updates to users in a timely and professional manner.
 * Escalate unresolved technical issues to appropriate resources when necessary.
 * Support and administer VoIP and other telecommunications systems.
 * Contribute to the development, documentation, and continuous improvement of IT processes and procedures.