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# Service Order Management Engineer

- **Company:** Nquest Global
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft PowerPoint, SAP (Applications), Computer Networking Systems
- **Published:** October 15, 2026
- **Apply:** https://www.juju.com/job/14_781970893

## About the Role

* Bachelor's Degree in a related field or equivalent experience
 * 2 or more years of work experience in the relevant field and manufacturing industry.
 * Strong organizational skills and customer service experience is needed
 * In-depth knowledge in SAP (OPP, PD2), Sales & Distribution, Engineering, Procurement, MRP, finance, etc.
 * Proficient in MS Excel, PowerPoint, and Word
 * Strong communication skills
 * Strong networking and collaboration skills
 * Customer First attitude
 * Solid product knowledge
 * Resolution and time focused
 * High team spirit, * Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.

## Description

You will work in a dynamic fast passed manufacturing environment working on various technical projects. The day will start off attending a Gemba meeting to understand project status and obstacles for the day. Then can go from leading a customer visit to managing a shipment to a customer site.

 * Simultaneously manage multiple projects within the Charlotte repair facility

 * Responsible for providing customer status updates, in both written and verbal formats.

 * Create Extra Work Requests, present to customers and execute change orders once approved.

 * Coordination of information and logistics between a variety of internal and external organizations.

 * Manage performance metrics including facilitation of lessons learned at conclusion of each project.

 * Liaise with our Service partners, order managers, buyers, planners, and engineering to ensure on-time delivery of spare parts and repairs

 * Coordinate issue resolutions with Warehouse & Supply for on-time delivery of parts, * You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.