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# Technical Support Specialist - COOP

- **Company:** Claas Of America Inc.
- **Location:** Omaha, NE, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Computer Literacy, Microsoft Office
- **Published:** October 15, 2026
- **Apply:** https://www.agcareers.com/claas/technical-support-specialist--coop-job-1047203.cfm

## About the Role

* Working towards a Bachelors' Degree with emphasis in a technically related field or equivalent experience - Agricultural based study, a plus.
 * Agriculture equipment background with experience in operation, maintenance, and repair or Agricultural Equipment preferred.
 * Ability to analyze agricultural equipment performance issues and quickly identify resolutions.
 * Excellent technical communication skills in both written and oral form with excellent interpersonal skills.
 * Proficient computer use in MS Windows, including but not limited to Outlook, Microsoft Office and a willingness to learn other programs as required.
 * Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with strong attention to detail.

## Description

The Technical Support Intern provides in-field technical support of assigned CLAAS products.

 * Provides technical and service support for assigned CLAAS products at the dealer location, customer site, or in the field, including investigating concerns and effectively identifying resolutions.
 * Performs necessary repairs to assigned CLAAS products as required.
 * Responsible for conducting assigned field test activities as required.
 * Assists with completion of Product Improvement Programs and Campaigns as requested.
 * Schedules dealer and customer visits as dictated and directed by the technical needs of the Field Support and Warranty Manager.
 * Reports customer and dealer visits and territory activity on a regularly scheduled weekly basis.
 * Reports results and variances daily. Propose necessary actions and work closely with the Field Support and Warranty Manager.

Additional Functions

 * Periodic fabrication, installation, and instrumentation of parts for field validation as needed.
 * Present test results to Service, Product Management, and Engineering group using both written and verbal communication.
 * Support of Service office personnel by reviewing documents and manuals as well as other support activities in Omaha.
 * Participate in internal training programs, Technical training efforts and other tasks as assigned or required by management.
 * Other tasks as assigned or required by management.

Note: This position includes extensive travel - expect 60% - 100% travel; valid driver's license and passport is required
o Extensive stays of 1-4 weeks may be required in support of regional harvest activities. During these times, 2 - 3 weekends away from home at a time is probable.