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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Fort Mill, SC, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Information Systems, Desktop Computing, Azure Active Directory, Microsoft SharePoint, Connectivity Problems, Office365, Tablet Computers, Peripherals, Wireless Devices, Microsoft InTune, Information Technology, Servicenow
- **Published:** October 15, 2026
- **Apply:** https://dejobs.org/x/x/662A211532634CCDBDAD229BB1DBE2F0/job/

## About the Role

* Partner with infrastructure teams, vendors, and business stakeholders to support audits, equipment procurement, escalations, and continuous improvement initiatives, including weekly travel between sites as needed. Requirements * Associate degree in Computer Science, Information Systems, or a related field, or equivalent practical experience in IT support.

 * At least 3 years of experience supporting Active Directory and Microsoft Entra administration in a business environment.

 * Hands-on experience with Microsoft Windows 10, Microsoft 365 applications, Teams, SharePoint, and OneDrive.

 * Demonstrated ability to troubleshoot PCs, peripherals, wireless devices, and common network connectivity issues.

 * Experience managing service desk tickets and delivering responsive, customer-focused technical support.

 * Strong communication, troubleshooting, and organizational skills with the ability to manage competing priorities effectively.

 * Ability to work comfortably in both office and manufacturing environments, including handling equipment weighing 25 pounds or more.

 * Previous experience with Intune, ServiceNow, manufacturing technology, or industry certifications such as CompTIA A+, Network+, or Security+ is preferred. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support across manufacturing operations in Fort Mill, South Carolina. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day user issues, supporting endpoint technology, and working closely with both local teams and broader IT partners. The role combines desktop support, device administration, and shop-floor technology assistance in a fast-moving environment where reliability, responsiveness, and clear communication are essential., * Deliver first-line onsite IT support for employees and operational teams, addressing hardware, software, and connectivity issues in office and production settings.

 * Set up, image, configure, and deploy Windows-based computers and related devices in alignment with established enterprise standards.

 * Diagnose and resolve problems involving desktops, mobile equipment, wireless tools, label printers, barcode scanners, tablets, and other manufacturing technology.

 * Perform routine user account support tasks within Active Directory and Entra, including access updates and password assistance.

 * Assist with employee onboarding by preparing equipment, transferring data, completing upgrades, and ensuring workstations are ready for use.

 * Guide end users on effective use of supported applications and equipment, helping improve adoption and reduce repeat issues.

 * Maintain endpoint security settings and support local efforts related to vulnerability response and cybersecurity incident follow-up.

 * Provide technical support for connected manufacturing and IoT devices, ensuring dependable setup, communication, and ongoing functionality.