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# L1 Deskside Support Engineer

- **Company:** Teceze Ltd
- **Location:** Hennepin County, MN, United States
- **Contract:** Permanent contract
- **Skills:** Network Troubleshooting, Networking Basics
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/33c34fa6-0b71-400d-8364-14961d8f6d18

## About the Role

* Experience in L1/Desktop Support or Service Desk support.
 * Good knowledge of Windows, hardware, software, and basic networking.
 * Strong troubleshooting and communication skills.
 * Ability to work independently and manage support tickets effectively.

## Description

* We are looking for an L1 Deskside support professional to provide first-level technical support for the Emerson Houston location.
 * Key Responsibilities:
 * Provide L1 technical support and troubleshoot user issues.
 * Monitor and resolve incidents and service requests.
 * Perform basic hardware, software, and network troubleshooting.
 * Escalate complex issues to the appropriate support teams.
 * Maintain proper documentation and follow IT support processes.