> Markdown version of [/jobs/ext/3750007-telephony-engineer](https://www.wearedevelopers.com/jobs/ext/3750007-telephony-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Telephony Engineer - **Company:** ExactCare Parent, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Admin Tools, Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, VoIP, Software as a Service, Cloud Computing, Internet Protocol, Microsoft Office, Software Engineering, Scripting, EHR Systems, Atlassian Tools, Custom Reports - **Published:** October 15, 2026 - **Apply:** https://www.builtincolorado.com/job/telephony-engineer/11686392?handler=ApplyRedirect ## About the Role These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Prior 3+ years providing technical support in a corporate environment * Advanced knowledge with Five9 scripting and the VCC admin tool * Five9 report creation and data interpretation * Knowledge of telecommunications regulatory compliance. * Experience working with reputation management solutions. * If you have experience with Five9; outbound dialers, SDK, APIs, quality management, workforce engagement, AI, custom reporting or custom coding development, please provide any relevant work applicable experience * Experience with Biscom/Concord/eFax fax solutions Key Competencies and Skills * Excellent troubleshooting and problem-solving skills. * Ability to positively and clearly communicate with a wide range of technical and non-technical employees. * Prompt and clear communicator, the ability to acknowledge and update communication chains and tickets is instrumental in this role. * Eagerness to learn and share knowledge. * Pride in work ethic, the telecom team is a prestigious one within the company that takes pride in being the team that gets it done without excuses or obstacles. * Excellent time management and organizational skills with the ability to handle multiple tasks simultaneously. Physicals/Mental Demands: This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed. ## Description AnewHealth is looking for a driven and passionate engineer to fill a Telecom Engineer I position. The role of the Telecom Engineer I position is unique in supporting all telephony needs. This role is crucial in establishing and maintaining a successful customer journey and experience for our customers and strategic partners across the United States. You will be challenged to support solutions that balance rapid innovation with uncompromised reliability while working on an experienced top-tier team with significant pride in customer journey excellence and passion for cutting-edge technology., * Design, implement, and manage telephony solutions to optimize internal customer experience and their ability to be engaging, responsive, and efficient to customers. * New location rollouts, including working with licensing, contracts, call flows, audio recordings, and physical assets. * Troubleshoot and resolve issues related to both traditional and voice over the internet protocol (VoIP) telephony systems. (Inbound/ Outbound phones lines, mobile phone/devices and faxes lines) * Ensure the business is thriving in honoring its partner telephony agreements. This includes but is not limited to the successful deployment of call flows, KPI reporting, and technical support. * Liaison between IT and business unit resources across AnewHealth to establish and gather telephony goals and priorities for the company as allocated by team lead. The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position., Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Travel: 10-20% Travel may be required for special organization or department events, department team meetings, trade shows, conferences, and other client engagements., Provides senior-level technical support for complex telephony and SaaS issues, leading escalations, troubleshooting integrations, advising developers, and coordinating with Engineering, Product, and Professional Services. Develops JavaScript tools and process improvements, advocates for customer needs, consults with client leadership, demonstrates features, and supports risk mitigation. Requires SIP/telephony expertise, strong communication, customer service, prioritization, and 2-4 years of SaaS support or IT project management experience. Top Skills: DnsIceJavaScriptLookerNexmoOauthPlivoSalesforceSAMLSipSQLTcp/IpTelephonyTwilioVoipWebrtc Wipfli, Manage healthcare revenue cycle activities including billing, collections, claims, accounts receivable, denials, payer follow-up, reconciliations, and reimbursement analysis. Support outsourced client engagements, improve operational workflows, communicate with clients, and provide guidance on revenue cycle best practices. Use EHR systems, payer portals, clearinghouses, and Microsoft tools while coordinating domestic and offshore teams and managing multiple client engagements. Top Skills: Billing SoftwareCernerClearinghousesEclinicalworksEhr SystemsEpicMeditechMicrosoft ToolsPayer Portals Atlassian Solution Sales Center of Excellence, Teamwork Collection 29 Minutes Ago In-Office or Remote USA Entry level Entry level Cloud * Information Technology * Productivity * Security * Software * App development * Automation Lead global mid-market sales performance and revenue growth for Atlassian's Teamwork Collection. Develop operating plans, strategic sales plays, inspection rhythms, and scalable go-to-market execution. Partner across sales, SDR, channel, demand generation, product, and marketing teams to increase pipeline, accelerate deal velocity, and expand market presence. Enable account executives and sales managers through field readiness, onboarding, and clear positioning of collaboration and AI solutions. Top Skills: AIEnterprise Saas What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute