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# Junior IT Technician

- **Company:** TALENT Software Services
- **Location:** Mankato, MN, United States
- **Experience:** Starter
- **Contract:** Contract
- **Skills:** Macintosh Computers, Client Server Models, Computer Maintenance, Databases, Desktop Computing, Issue Tracking Systems, Software Requirements Analysis, Wide Area Networks, Test Scripts, Guidewire PolicyCenter, Information Technology
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/1dd3f482-bf59-4570-b33f-713b7e288746

## About the Role

* Excellent computer troubleshooting and problem-solving skills.
 * Understanding of computer-related terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software).
 * Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of Endpoint Specialist operations.
 * Possess flexibility with workloads to accommodate special projects or requests and high priority orders.
 * Understanding and maintaining a working knowledge of PC and MAC computers, printers, scanners, and multifunction devices, hardware, and software, as well as acquire information and maintain tracking tools, documentation, and databases.
 * Ability to build and develop strong working relationships with internal and external customers., * Degree or coursework in information technology, computer science, or a related field.
 * Familiarity with Windows workstations and common peripherals.
 * Experience in a healthcare or customer-facing environment., * Strong computer troubleshooting and problem-solving skills.
 * Ability to follow detailed written instructions consistently.
 * Strong attention to detail and accurate documentation skills.
 * Ability to travel between client locations and work on-site.

## Description

Endpoint Specialists act as the primary customer liaison for all moves, adds, and change requests to the workstation environment., * Coordinating the ordering, configuration, installation, and removal of all computers, printers, copiers, and related peripheral equipment.

 * Work directly with customers to evaluate needs pertaining to new requests for services; preferred configuration of devices; inquiries on products and orders; and/or returns for product that has been ordered, but no longer needed.
 * Gather, document, and evaluate specific customer requirements in order to ensure product order is accurate, complete, and will support the customer's needs.
 * Acting on behalf of the customer, order electronic equipment within Lawson, identify and troubleshoot any ordering issues, and engage senior work unit personnel and/or Supply Chain Management staff to resolve any issues, keeping the customer up to date on order status.
 * Excellent interpersonal communication and effective time management skills in order to deliver outstanding customer service in a team-based environment.
 * Project management proficiencies of effectively evaluating process improvement opportunities in regard to equipment order lifecycle; thorough documentation of work; and the ability to document and communicate concepts and procedures such as hardware and software requirements, purchase requisition information, moves/adds/changes coordination/scheduling, and other various workflows in a clear, concise, easy-to-understand manner for a large and diverse customer base., * Complete onboarding, system access, and TDR training, and participate in Pilot TDR beginning in November 2026.
 * Test workstations and peripherals at assigned client locations by following step-by-step test scripts.
 * Accurately document test results, failures, and issues in the designated tracking tools.
 * Escalate identified issues to the appropriate technical teams for remediation.
 * Retest devices and workflows after remediation and track issues through resolution.
 * Work professionally and respectfully in active clinical and patient care environments.