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# Senior Software Consultant (Remote - US)

- **Company:** Intergraph Corporation
- **Location:** Houston, TX, United States (Remote available)
- **Experience:** Expert
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Application Performance Management, Microsoft Azure, Cloud Computing, Cloud Engineering, Databases, Database Analysis, Information Management, Microsoft SQL Server, Software Defined Everything, Software Engineering, Systems Architecture, Enterprise Software Applications, Database Optimization, Smartplant, Api Management
- **Published:** October 15, 2026
- **Apply:** https://www.jofdav.com/jobs/60107154-senior-software-consultant-remote-us

## About the Role

* 5+ years in technical support or consulting roles, with demonstrated expertise in database administration, cloud platforms, and enterprise software troubleshooting.
 * Advanced Microsoft SQL Server knowledge
 * Database performance tuning and query analysis
 * Execution plan interpretation
 * Azure cloud technologies
 * Cloud-hosted enterprise application support
 * Application Insights and telemetry analysis
 * API troubleshooting and integration support
 * System architecture analysis
 * Enterprise software troubleshooting
 * Performance engineering and optimization
 * SmartPlant Foundation (SPF) / InConcert Core (SDx) / InConcert (SDx2) platform experience (strongly preferred)

Soft Skills

 * Technical leadership and mentoring capability
 * Cross-functional collaboration
 * Customer-facing communication skills
 * Escalation management
 * Knowledge transfer and documentation
 * Structured problem-solving and analytical thinking

## Description

The Senior Software Consultant serves as a senior technical resource within our Asset Information Management Support organization, specializing in advanced troubleshooting, database analysis, cloud architecture, and complex customer escalations. This position acts as a technical escalation point for support analysts, resolves highly complex customer issues, and collaborates closely with Development, Cloud Operations, and Services teams to drive solutions across enterprise database technologies, cloud-hosted environments, API integrations, and system performance analysis., Customer Support and Escalations (80%)

 * Provide real-time global support to external customers and internal stakeholders for product-related issues
 * Perform advanced troubleshooting including root cause analysis and mitigation of issues reported by users
 * Execute technical tasks in support of installation and maintenance of our products
 * Interface with internal stakeholders including management, software development, services, and product planning teams
 * Resolve highly complex customer issues that exceed standard support analyst capabilities
 * Accurately document support activities, outcomes, and resolutions in support systems
 * Maintain adherence to customer service level objectives

Escalation Support and Cross-Functional Collaboration (20%)

 * Assist with escalation management and leadership on critical issues
 * Facilitate communication and delivery of resolutions requiring multi-disciplinary coordination
 * Conduct structured root cause investigations on complex system problems
 * Contribute to internal knowledge base for knowledge transfer and team onboarding
 * Provide status updates on critical issues to management
 * Make recommendations to the team on improving business processes and reducing support issues
 * Mentor support analysts and provide technical guidance on complex cases