> Markdown version of [/jobs/ext/3751099-senior-support-engineer](https://www.wearedevelopers.com/jobs/ext/3751099-senior-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Support Engineer

- **Company:** EPAM Systems, Inc.
- **Location:** Conshohocken, PA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** .NET Framework, Amazon Web Services, Microsoft Azure, Big Data, C Sharp (Programming Language), Databases, Database Applications, Database Storage Structures, Software Debugging, Elasticsearch, PostgreSQL, Microsoft SQL Server, Cloud Services, Standard Sql, Software Engineering, SQL Stored Procedures, SQL Databases, Systems Integration, Freeform SQL, System Availability, Sybase, Database Performance, Backend
- **Published:** October 15, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3448866397&tx=JR8377FFJ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 8-10+ years of experience with C#, .NET, and backend SQL
 * 8-10+ years of experience supporting database applications across multiple databases (SQL Server, Sybase, PostgreSQL)
 * Extensive experience providing 3rd line support - diagnosing, solving, and resolving complex technical issues related to database systems and integrations, ensuring high availability and performance
 * Experience with data-intensive applications - handling, analyzing, and optimizing large datasets and complex database structures
 * Solid experience debugging complex SQL queries, stored procedures, triggers, scripts, cursors, and views, with a focus on SQL code tuning, consolidating views, and monitoring database performance metrics
 * Solid experience in C#.NET application development to support database operations and integrations
 * Familiarity with PostgreSQL Aurora, queues, and Elasticsearch
 * Good experience with cloud services (AWS or Azure preferred) for database hosting, scaling, and management
 * Some exposure to Business/Technical Analysis, QA, Delivery Management, and/or Emerging Technology and Governance
 * Strong verbal and written communication skills for collaborating with internal/external stakeholders and translating technical issues for non-technical audiences

## Description

As a Senior Support Engineer specializing in SQL within FTSE Engineering, you will lead and oversee day-to-day production support activities for critical systems. You will act as a subject matter authority in diagnosing, solving, and resolving complex technical issues that go beyond first- and second-line support, ensuring the stability and reliability of production systems.

You will collaborate closely with technology teams and business users to understand complex user journeys, workflows, and data interactions involved in the Index business lifecycle - critical for effectively resolving high-level technical support issues. This role partners closely with the FTSE Engineering - 3rd Line Support Manager and works directly with internal and external Index business collaborators, including Full Stack Developers, Product Owners, Business Analysts, and technology teams.

You will directly manage, diagnose, and resolve technical issues within key Index Platforms built on innovative technologies and AWS cloud-native architecture. We're seeking an enthusiastic, hard-working engineer skilled in delivering long-term fixes for database applications across multiple database platforms, with solid experience in 3rd-line support, incident management, and close collaboration with business stakeholders., * Lead and oversee day-to-day production support activities for critical systems

 * Diagnose, solve, and resolve complex technical issues beyond first/second-line support
 * Collaborate with technology teams and business users on Index business lifecycle workflows and data interactions
 * Partner with the FTSE Engineering - 3rd Line Support Manager and internal/external business collaborators
 * Manage, diagnose, and resolve issues within Index Platforms using AWS cloud-native architecture
 * Deliver long-term fixes for multi-database applications and manage incident response