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# Desktop Support Technician

- **Company:** Collagen Solutions (US), LLC
- **Location:** Santa Fe, FL, United States
- **Experience:** Starter
- **Salary:** $47,840.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Software Applications, Computer Networks, Desktop Computing, Issue Tracking Systems, Proprietary Software, Information Technology
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dd119032d9ef9c61

## About the Role

* High School Diploma or equivalent

Experience

 * 0-3 years of experience in desktop support

Certification

 * A+ or MCP certification preferred

Skills

 * Strong verbal and written communication skills.
 * Computer software and system troubleshooting
 * Customer Service
 * Problem solving methodologies, * Move or lift objects up to 25 pounds
 * Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
 * Frequent (>75%) fine manipulation using hands and fingers (typing, clicking, etc.)

## Description

* Provides software and hardware support to all on-site and remote employees with a high level of customer service
 * Coordinates the setup, configuration, and installation of all laptop and desktop computers and network printers
 * Troubleshoots and resolves all hardware and software problems pertaining to company devices
 * Installs and supports licensed and internal software and hardware
 * Provides access to systems and software through Active Directory accounts
 * Triages help desk requests via phone and ticket system in a timely manner and with a high-level of customer service
 * Accurately records, updates, and documents requests using the IT service desk system
 * Maintains inventory of devices provided by the company with a high degree of accuracy
 * Provides additional support for various IT projects
 * Other duties as assigned