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# NOC / Helpdesk Technician

- **Company:** Professional Information Networks
- **Location:** Orono, ME, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Basic Access Authentication, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, Network Connections, Network Monitoring, Network Service, Remote Access Technology, TCP/IP, Computer Network Operations, Information Technology, Network Support
- **Published:** October 15, 2026
- **Apply:** https://www.thejobnetwork.com/job/cdadd77b-b379-4c46-863d-f33c3eae3b76/noc-helpdesk-technician

## About the Role

The ideal candidate is interested in networking, enjoys investigating connectivity issues, and stays organized when responding to alerts and support requests. They communicate clearly, follow established procedures, and are eager to build their skills in network operations., * Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered

 * Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPNs
 * Familiarity with network monitoring concepts, incident escalation, and helpdesk or ticketing systems; working knowledge of Windows and Microsoft 365
 * 1-2 years of experience in network operations, technical support, or a helpdesk role involving connectivity troubleshooting
 * Strong problem-solving skills, attention to detail, and clear communication.
 * CompTIA Network+ or a similar foundational networking certification preferred but not required; CompTIA A+ is also helpful.

## Description

ProInfoNet is seeking a dependable and customer-focused NOC / Helpdesk Technician to support network monitoring and first-line connectivity troubleshooting for our clients. This role monitors network alerts, responds to service issues, documents troubleshooting activity, and escalates complex problems to higher-level technical teams to help maintain reliable network service., * Monitor network alerts and service availability, respond promptly to potential outages, and escalate issues according to established procedures

 * Provide first-line troubleshooting for network connectivity, remote access, and VPN issues
 * Respond to incoming client support requests by phone, email, and the ticketing system, gathering information to assess and prioritize service issues
 * Document alerts, troubleshooting steps, resolutions, and escalations to support effective handoffs and accurate incident records
 * Communicate clearly with clients and internal technical teams about service issues, troubleshooting progress, and next steps
 * Support remote users and field staff with connectivity and basic access issues, along with routine hardware and software support as needed
 * Maintain equipment inventory records and assist with equipment setup, tracking, and updates
 * Help improve network support procedures and documentation while delivering prompt, professional customer service