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# Software Development and Application Support Analyst II.

- **Company:** City of Redwood City
- **Location:** Redwood City, CA, United States
- **Salary:** $137,388.0 - $164,880.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Business Systems, Software as a Service, Data Security, Data Visualization, Power BI, Software Engineering, SQL Databases, Systems Integration, Tableau (Software), Enterprise Software Applications
- **Published:** October 15, 2026
- **Apply:** https://www.calopps.org/redwood-city/job-20784815

## About the Role

The ideal candidate is a highly analytical and collaborative professional with strong problem-solving skills and experience supporting enterprise software applications and business processes. The candidate will have experience troubleshooting applications, analyzing business requirements and workflows, coordinate with users and vendors, and a background conducting data analysis and creating data visualization tools; a solid understanding of business procedures of municipal government; will have the ability to synthesize, summarize, evaluate, and/or identify information; will use initiative and judgment to analyze relevant data; will be able to take direction and follow established policies and procedures; will be a team player who is able to work effectively with a variety of City staff; will be detail-oriented and will have strong written and oral communication skills.

Experience supporting permitting, land management, development services, or similar enterprise systems is highly desirable. Experience with Tableau or Power BI is a plus.

If you are a motivated individual with a passion for technology and a desire to make an impact, we encourage you to apply.

## Description

The City of Redwood City is seeking a collaborative and solutions-oriented team player to fill the position of Software Development and Application Support Analyst II in the Information Technology Department. The successful candidate will initially provide primary application support to the Community Development Department, with a focus on the City's permitting system and related business processes. Responsibilities will include implementing, integrating, troubleshooting, maintaining and enhancing enterprise software systems and workflows. The position may also support applications and business systems used by other City departments based on City departments based on organizational needs. The position will report to the GIS and Analytics Manager or designee. ., Typical duties may include, but are not limited to the following:

 * Provide technical support to end-users of various on-premises and cloud-based applications within the City's Community Development and Engineering Departments
 * Assist in the management and maintenance of enterprise systems and online applications, such as the permitting system, public data access system, and payment processing system.
 * Assist with the development of new or revised system processes and procedures, develop action plans, and test and implement system improvements and modifications.
 * Recommend process/customer service improvements, innovative solutions, policy changes and/or major variations from established policy that must be approved by appropriate leadership prior to implementation.
 * Coordinate with vendors to report and resolve system bugs, schedule and implement system maintenance and upgrades, and recommend system/application improvements
 * Perform data analysis, run SQL queries, create reports, and develop data visualization tools (dashboards, graphs) utilizing tools such as Excel, Power BI, and/or Tableau
 * Provide staff with end-user application training, create detailed training manuals/guides, and document user procedures and workflow processes.

A City application including a supplemental questionnaire is required. Prior to appointment, candidates will be required to pass a background check at no cost to the candidate.

 * Criminal History Check
 * DOJ Fingerprints
 * Credit Check
 * Reference