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# Product Implementation Specialist

- **Company:** Chekhub, Inc
- **Location:** Raleigh, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Learning Management Systems, Claude, GPT
- **Published:** October 15, 2026
- **Apply:** https://www.juju.com/job/2_164766261

## About the Role

* 3+ years of experience in implementation, onboarding, training, or customer education, ideally within a B2B SaaS environment.
 * Strong presentation and instructional skills, with the ability to translate technical workflows into clear, actionable training for non-technical users.
 * Comfortable configuring software to match customer-specific workflows and requirements.
 * Self-starter who can operate with autonomy in a fast-paced, startup environment.
 * Must be located in the Raleigh, NC area.

Preferred Skills

 * Experience with implementation, onboarding, or LMS/training platforms (e.g., project management or e-learning tools).
 * Background in operations, workforce management, technology, or another adjacent SaaS space.
 * Familiarity with AI tools for productivity (Claude, ChatGPT, or similar).

## Description

We're looking for a Product Implementation Specialist to lead new customers through onboarding and get their teams up and running on Chekhub. This role owns the technical setup, configuring the platform to match a customer's sites, workflows, and asset structure, and then trains their end users so they're confident and self-sufficient from day one.

Responsibilities

 * Own new customer implementations from initial platform configuration through go-live.
 * Configure Chekhub to match each customer's unique operational workflows.
 * Deliver hands-on training and instructional materials to customer teams, ensuring end users are confident using the platform.
 * Act as the customer's ongoing technical support contact post-launch, troubleshooting issues and coordinating internally to resolve them.
 * Collaborate with technical writers and product teams to voice customer pain points and support successful product adoption.
 * Other tasks, duties, and responsibilities as business needs require.