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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Portsmouth, NH, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Access Network, Active Directory, Business Software, Information Technology Operations, Networking Basics, Print Servers, Queue Management Systems, Azure Active Directory, Enterprise Software Applications, Connectivity Problems, Office365, Information Technology, Windows Client
- **Published:** October 15, 2026
- **Apply:** https://dejobs.org/x/x/8E2FA365DEFC4E4191D04C0B042E301B/job/

## About the Role

* Deliver responsive, attentive customer support that promotes a positive experience for internal users. Requirements * At least 2 years of experience in help desk, desktop support, or a similar technical support role.

 * Working knowledge of Windows 10/11 and Microsoft 365 applications in a business environment.

 * Experience supporting identity and access functions using Active Directory and Microsoft Entra ID.

 * Practical background with print servers, printer installation, and troubleshooting for network-connected printers.

 * Understanding of basic networking concepts and the ability to diagnose common connectivity issues.

 * Familiarity with ticket management systems and remote support utilities.

 * Strong communication, organization, and analytical troubleshooting skills.

 * An associate degree in Information Technology, relevant certifications such as CompTIA A+ or Network+, or equivalent hands-on experience is preferred. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for employees in Portsmouth, New Hampshire within a Microsoft-centered environment. This Long-term Contract position is ideal for someone who enjoys solving end-user issues across hardware, software, connectivity, and printing while maintaining a high level of service. The role supports day-to-day IT operations by addressing escalated support needs, improving device reliability, and ensuring users can work effectively.

Responsibilities:

 * Provide second-level support for desktops, laptops, mobile hardware, printers, and related end-user equipment.

 * Investigate and resolve issues involving Windows 10/11, business applications, and Microsoft 365 tools.

 * Manage user access tasks such as account updates, password assistance, and directory-based permissions within Active Directory and Entra ID.

 * Identify and correct connectivity problems affecting wired, wireless, and general network access for end users.

 * Maintain printer operations by supporting print servers, queue management, device deployment, and troubleshooting networked printing issues.

 * Set up, configure, and maintain workstations, software packages, and endpoint devices to meet operational needs.

 * Assist with device rollouts, hardware refreshes, workstation replacements, and upgrade activities.

 * Record incidents, solutions, and troubleshooting actions accurately in the service desk ticketing platform.

 * Route advanced or unresolved technical problems to higher-level support teams when deeper investigation is required.