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# Tool Service Manager - Londonderry, NH

- **Company:** Hubbell
- **Location:** Goffstown, NH, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Computing Platforms, Business Process Modeling, Microsoft PowerPoint, SAP (Applications)
- **Published:** October 15, 2026
- **Apply:** https://careers.hubbell.com/talentcommunity/apply/1440271400/?locale=en_US

## About the Role

* Bachelor's degree (B. S.) in mechanical engineeringy; and four to eight years related experience and/or training; or equivalent combination of education and experience preferred.
 * Experience in managing a team of 8 or more subordinates including day to day operations, skill development, performance management
 * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
 * Experience managing a P&L, customer service and/or repair service team preferred
 * Six Sigma experience or certification a plus
 * Strong written and verbal communications skills.
 * Strong knowledge/experience utilizing Word, Powerpoint, Excel, along with ERP system such as SAP.
 * Ability to research, implement and evolve a customer service tool repair software platform to be more effective internally while offering our customers a best-in-class service experience.}

## Description

Every day at Hubbell is different and you'll contribute in many ways. On a daily basis, the Tool Service Manager (Burndy tools) will assist to facilitate the timely and thorough repair of customer-submitted tools by managing the Service Technicians, setting pricing strategies, managing repair component inventory and communicating critical issues metrics to various stakeholders. The Manager will need to provide tool repair training to visiting customers as well as travel to their sites to do the training. Finally, The Tool Service Manager is responsible for managing the Burndy Authorized Tool Repair Centers across the US. As such, the Manager will audit these repair centers periodically to ensure they conform to our established standards., * Ensure all tool service personnel are well-trained and follow established process controls and documentation for establishing and tracking "reason for return", repair costs, time and other pertinent observations.

 * Participate in and contribute in all strategic PLBT meetings including Staff, Demand Forecast and Strategic planning meetings.
 * Actively communicate with manufacturing, engineering, purchasing, quality and/or product management personnel with respect to critical failures tied to workmanship, design, component failure, etc. to ensure a proper and timely customer response. Develop a close working relationship with tooling repair technicians.
 * Joint ownership of the Tool Service financial responsibility for revenue, margin, and inventory DIOH.
 * Actively manage and adjust warranty processes and policies, benchmarking and adapting to industry best practices.
 * Perform administrative tasks, typically monthly, including reporting service levels, productivity, tool failure mode(s), inventory levels and revenue/margin.
 * Conduct on-site visits to all Authorized Service Centers (ARC) to ensure compliance to our established expectations for training, customer service, inventory and documentation.
 * Set pricing structure for repairs and spare parts both internally and for our ARC's.
 * Actively contribute to new product development initiatives to ensure minimal service.
 * Develop an updated online Tool Return Process for customers to facilitate delays and enable an "easy to do business with" mentality for Burndy Tool Service and Repair.
 * Streamline processes and standards by developing Standard Operational Processes