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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support & Operations Engineer - **Company:** CGS Business Solutions - **Location:** Irvine, CA, United States - **Experience:** Experienced - **Salary:** $80,000.0 - $105,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Software Applications, Business Software, Information Systems, Database Queries, Desktop Computing, Encompass, Desktop Environments, Monitoring of Systems, Information Technology Audit, Standard Sql, Data Streaming, Information Technology, Laptops - **Published:** October 15, 2026 - **Apply:** https://www.wayup.com/i-j-Technology-Support-Operations-Engineer-CGS-Business-Solutions-917725983899354/ ## About the Role Our nationwide Financial Services customer is seeking a full-time, onsite Technology Support & Operations Engineer to support and maintain business-critical applications, integrations, and enterprise technology systems. The role focuses on application support, production troubleshooting, system monitoring, security administration, and end-user technical support, while identifying opportunities to improve efficiency through automation and process improvements. The ideal candidate is a strong problem solver and communicator who can work effectively with both technical and non-technical teams in a fast-paced environment. Experience with mortgage-related applications or business processes is a plus but not required. Location: Irvine, CA (Onsite), + 3 years+ of experience in application support, production support, systems support, desktop support, or a related technical role. + Working knowledge of SQL, including basic query writing and data analysis for troubleshooting. + Experience supporting business applications, interfaces, batch jobs, reports, desktops, printers, and other end-user hardware in a production environment. + Basic knowledge of Windows desktop environments, device setup, printer support, peripheral troubleshooting, and production support processes. + Experience supporting report deployments, production releases, or change management activities is preferred. + Experience preparing data or documentation for audit, compliance, or review activities is a plus. + Strong analytical, troubleshooting, and problem-solving skills with attention to detail. + Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users. + Strong documentation skills and the ability to create support procedures, incident summaries, and process documentation. + Ability to work effectively with cross-functional teams, stakeholders, and external vendors. + Quick learner who can adapt to new systems, business processes, hardware environments, and changing priorities. + Bachelor's degree in Computer Science, Information Systems, Business, or a related field, or equivalent work experience. + Willingness to work flexible hours or participate in on-call support, if required. ## Description + Provide application support for business-critical systems, including troubleshooting incidents, analyzing root causes, and coordinating timely resolution. + Monitor application health, system interfaces, scheduled jobs, and data flows to ensure reliable performance and issue prevention. + Investigate, diagnose, and resolve application errors, data issues, and process failures across integrated systems. + Support mortgage-related applications and operational workflows when applicable, including issue triage, user support, and coordination with technical teams. + Troubleshoot, configure, and support Encompass add-ons and related integrations to ensure stable operation and effective user support. + Work with internal teams and third-party vendors to troubleshoot issues, coordinate fixes, support system changes, and ensure timely resolution of production and application-related problems. + Support application deployments, release validation, hotfix implementation, and post-release monitoring. + Push reports and related updates to production environments in accordance with established release and change management procedures. + Provide first-level to intermediate support for desktops, printers, laptops, monitors, and other end-user hardware, including setup, troubleshooting, and replacement coordination. + Troubleshoot hardware, connectivity, peripheral, and workstation issues to minimize downtime and maintain user productivity. + Install, configure, and support standard desktop software, printers, and peripheral devices in alignment with company procedures. + Coordinate new hire equipment onboarding, including preparing, configuring, and issuing laptops, monitors, peripherals, and required software access. + Serve as the Security Officer for assigned technology and operational responsibilities, including managing user access, adding and removing users, helping enforce security practices, and coordinating security-related activities. + Support termination-related security processes, including deprovisioning access, retrieving company equipment, and coordinating with relevant teams to ensure proper closure. + Maintain and update business continuity and disaster recovery (BCP/DR) plans to support operational readiness and recovery objectives. + Prepare and provide data, documentation, and support materials for quarterly IT audit activities. + Document support procedures, known issues, troubleshooting steps, and resolution outcomes to improve operational efficiency and knowledge sharing. + Communicate clearly with business users and technical teams regarding issue status, system impacts, and recommended solutions. + Quickly build understanding of new applications, business processes, and subject areas while maintaining strong service and support standards. + Provide after-hours or on-call support as needed for critical incidents, deployments, or business operations.