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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Technology Support Engineer - **Company:** Georgia Institute Of Technology - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Salary:** $93,708.0 - $125,000.0 - **Contract:** Temporary contract - **Skills:** 3D Scanning, Artificial Intelligence, Computer Vision, Configuration Management, Data Integration, Programming Tools, Ethernet, Network Troubleshooting, Modbus, Message Queuing Telemetry Transport (MQTT), Network Segmentation, OPC Unified Architecture, Software Engineering, Transmission Control Protocol (TCP), Virtual Local Area Networks, Digital Twin, Mobile Robots, Tia Portal, Information Technology, Unreal Engine, Restful APIs, NVIDIA Jetson, Allen-Bradley Factory Automation Equipment, Docker - **Published:** October 15, 2026 - **Apply:** https://jobs.localjobnetwork.com/apply/add/88621324/1 ## About the Role Bachelor's Degree in related discipline or equivalent combination of education and experience. Advanced certification may be preferred or required (some profiles may require additional education)., Six or more years of relevant experience., * Experience with Siemens (TIA Portal), Rockwell/Allen-Bradley, or comparable PLC and industrial automation platforms. * Experience with collaborative or industrial robots, AMRs/mobile robots, grippers, force/torque sensors, or robot safety systems. * Familiarity with industrial communication and data-integration technologies such as Profinet, EtherNet/IP, OPC UA, MQTT, Modbus TCP, REST APIs, Kepware, EMQX, or Unified Namespace architectures. * Experience with managed switches, VLANs, network segmentation, or troubleshooting network-connected equipment in laboratory or OT environments. * Experience installing, calibrating, or troubleshooting industrial cameras, depth sensors, motion-capture systems, or other machine-vision equipment. * Familiarity with ROS/ROS 2, Docker, NVIDIA Jetson or similar edge-computing platforms, and deployment of computer-vision or AI applications. * Familiarity with XR/VR/AR/MR systems, spatial-computing devices, tracking systems, haptic devices, 3D scanners, or related research instrumentation; familiarity with Unity, Unreal Engine, OpenXR, or vendor XR development tools. * Familiarity with digital twins, smart manufacturing, Industry 4.0, Physical AI, or other cyber-physical research environments. * Experience in a university research laboratory, makerspace, R&D, prototyping, field-service, systems-integration, or flexible manufacturing environment. * Experience training students, technicians, or other laboratory users. Knowledge, Skills, & Abilities * Strong analytical, troubleshooting, and root-cause problem-solving skills. * Ability to learn unfamiliar equipment, software, and vendor platforms quickly through documentation, training, and hands-on experience. * Strong safety awareness and judgment when working with laboratory equipment, robots, electrical systems, and other specialized technologies. * Strong organizational and documentation skills, with attention to configuration management, maintenance records, and operational readiness. * Ability to communicate technical information clearly to faculty, students, researchers, vendors, and IT staff. * Ability to manage multiple priorities, work independently, and collaborate effectively across research, technical, and administrative teams., Successful candidate must be able to pass a background check. Please visit https://usg.policystat.com/policy/19298143/latest ## Description Information Technology Support Engineers provide advanced technical support and solutions for complex hardware and software issues within the institution. This role involves diagnosing problems, implementing fixes, and collaborating with other IT teams to ensure the reliability and efficiency of technology services provided to faculty, staff, and students. Responsibilities Job Duty 1 - Provide advanced technical support for complex hardware and software issues, diagnosing problems and implementing effective solutions. Job Duty 2 - Document technical processes, configurations, and solutions to create a knowledge base that supports continuous improvement in support services. Job Duty 3 - Assist in the development and implementation of Information Technology policies, procedures, and standards to ensure consistent and effective support operations. Job Duty 4 - Conduct training sessions for other Information Technology staff and end-users on technical topics, promoting knowledge sharing and skill development within the team. Job Duty 5 - Monitor and analyze system performance, identifying trends and potential issues to proactively address them before they impact users. Job Duty 6 - Stay informed about emerging technologies and industry trends, evaluating their potential impact on the institution and recommending adoption as appropriate. Job Duty 7 - Participate in project teams to implement new technology solutions, providing technical expertise and support throughout the project lifecycle. Job Duty 8 - Prepare and present reports on support activities, metrics, and system performance to management, highlighting successes and areas for improvement. Job Duty 9 - Collaborate with Information Technology teams to troubleshoot and resolve incidents that require specialized knowledge and expertise in technology systems. Job Duty 10 - Perform other job-related duties as assigned.