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# IT Technical Operations Analyst II

- **Company:** Everforth Apex
- **Location:** Providence, RI, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Amazon Web Services, Business Analytics Applications, Data Analysis, Microsoft Azure, Big Data, Cloud Database, Cloud Engineering, Information Systems, Microsoft Office, Oracle (Applications), Pivot Tables, Cloud Services, SAP (Applications)
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/5e9da5a9-1311-4699-87f3-c812a9efc825

## About the Role

Education: A Bachelor's degree in Business Administration, finance, accounting, information systems, telecommunications, cloud infrastructure management, or a related field is required. Equivalent experience may be considered.

Experience: This position requires 3+ years of progressive accounting experience, with at least 1+ years dedicated to telecom, utilities, or cloud data services expense management. Candidates must have 3+ years of advanced proficiency in Microsoft Excel, including pivot tables, formulas, and data analysis. Hands-on experience with major ERPs (such as SAP or Oracle) and specialized billing systems is necessary.

Skills:

 * Knowledge of wireless, voice, network, internet, and managed telecommunications services.
 * Experience with native cloud cost tools (AWS Cost Explorer or Azure Cost Management).
 * Ability to analyze large datasets and identify trends, anomalies, and cost-saving opportunities.
 * Strong attention to detail and accuracy.
 * Effective written and verbal communication skills.

## Description

The Technical Operations Analyst II is responsible for providing analysis of metrics, identifying trends for process improvement, and producing analytical reports on telecommunications and data service billing transactions. This role ensures invoice accuracy, identifies discrepancies, supports cost optimization, and provides reporting to stakeholders. The analyst will work with vendors, Accounts Payable, Finance, Procurement, and IT teams., * Receive and process monthly invoices and billing files from telecom carriers and cloud service providers.

 * Review invoices for completeness, accuracy, and adherence to contractual agreements.
 * Validate and reconcile billed services against inventory records, contracts, and approved orders.
 * Identify duplicate charges, billing errors, unused services, and unauthorized expenditures.
 * Track recurring billing issues and recommend corrective actions.
 * Produce, narrate, and review operational metric trends to provide recommendations.
 * Account for contract changes, upgrades, and terminations under relevant accounting standards.
 * Collaborate with external vendors.
 * Oversee the translation of large subscriber billing system data into general ledger journal entries.
 * Create and analyze data in Microsoft tools for senior leadership review.
 * Provide monthly reporting on telecom and cloud spending, savings opportunities, and billing exceptions.
 * Utilize analytical tools to identify underlying reasons by breaking down data or information.
 * Assemble metrics and populate dashboards to support expense management and budget forecasting.
 * Identify trends of base Key Performance Indicators and potential process gaps.