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# Telecommunications Analyst II

- **Company:** PROLIM, LLC
- **Location:** St. Louis, MO, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Automatic Call Distributor, Interactive Voice Response, VoIP, Cisco Unified Communications Manager, Computer Networks, Jabber, Windows Servers, Systems Integration, Wireless Paging Systems, Network Routers, Connectivity Problems, Information Technology, Cisco
- **Published:** October 15, 2026
- **Apply:** https://www.careerjet.com/jobad/us62aba50d18a130ee105707a3ef80d8e8

## About the Role

* Cisco Unified Communications Manager (CUCM / Cisco Call Manager) experience.
 * Enterprise VoIP administration and support.
 * SIP trunking knowledge.
 * Voice gateway administration and support.
 * Cisco CUBE router troubleshooting.
 * Cisco Jabber experience.
 * Cisco Finesse experience.
 * Call center configuration and support.

Telecom Infrastructure

 * Structured cabling and telecommunications infrastructure.
 * 66-block cross-connect experience.
 * Cabling toning and tracing.
 * Analog phone systems support.
 * Telecom circuit troubleshooting.

Systems & Networking

 * Windows 10 administration.
 * Windows Server 2008-2019 experience.
 * Voice and data network troubleshooting., * Cisco certifications preferred (CCNA, CCNP, Collaboration, Voice, etc.).
 * Experience integrating telecommunications systems with badge access, door control, or gate access systems.
 * Experience supporting enterprise paging systems.

Education

 * Bachelor's degree in Telecommunications, Information Technology, or a related field.
 * Equivalent work experience will be considered.

Experience Required

 * Minimum 3 years of telecom, telephony, VoIP, or infrastructure support experience.

## Description

We are seeking a Telecommunications Analyst II responsible for developing, maintaining, and supporting enterprise telecommunications and technology systems that enhance business operations and organizational communication effectiveness., * Analyze business communication requirements and recommend appropriate telecommunications solutions.

 * Maintain, troubleshoot, and upgrade VoIP communication platforms and call recording systems.
 * Administer call center environments, including:
 * IVR (Interactive Voice Response)
 * Call routing
 * Holiday schedules
 * DID management
 * Extension moves, adds, and changes (MACD)
 * Troubleshoot Cisco voice infrastructure, analog devices, voice gateways, CUBE routers, and network connectivity issues.
 * Support overhead paging systems and door/gate access communication systems.
 * Generate telecom usage, availability, and management reports.
 * Evaluate and recommend new telecommunications equipment and technologies.
 * Manage incident tickets and provide end-user telecommunications support.
 * Coordinate with vendors and service providers to resolve telephony and carrier-related issues.