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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Rock Hill, SC, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Software Applications, Network Troubleshooting, Network Connections, Office Suite, Password Management, Cloud Services, User Environment Management, Wireless Access Point, Wi-Fi Technology, Firewalls (Computer Science), Laptops, Windows Client
- **Published:** October 15, 2026
- **Apply:** https://dejobs.org/x/x/80FC909F60434AF5920159B9C92B2433/job/

## About the Role

* Working knowledge of Windows 10, Microsoft Windows administration, and standard desktop troubleshooting practices.

 * Familiarity with Active Directory, password management, and user account support.

 * Exposure to Microsoft 365 administration and end-user support for Office applications and cloud-based services.

 * Ability to manage service desk tickets with strong attention to detail, documentation, and follow-through.

 * Basic understanding of printers, peripheral devices, and common hardware deployment procedures.

 * Foundational knowledge of network connectivity troubleshooting, including wireless access and general desktop networking issues.

 * Strong customer service and communication skills, with the judgment to escalate issues when necessary. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance in Rock Hill, South Carolina. This Long-term Contract position supports a healthcare and behavioral health setting where dependable user support, strong troubleshooting skills, and clear communication are essential. The role offers the opportunity to work across desktop support, end-user services, and select Microsoft 365 and basic infrastructure tasks within a team-oriented IT environment.

Responsibilities:

 * Deliver first-line technical assistance for computers, software applications, password access issues, printing problems, and routine connectivity concerns.

 * Set up, image, configure, and deploy workstations, laptops, displays, printers, and related end-user equipment.

 * Support user account activities in Microsoft 365 and Active Directory, including access updates and basic administrative tasks.

 * Coordinate onboarding and offboarding by preparing accounts, assigning equipment, resetting credentials, and managing appropriate system access.

 * Track, update, and resolve support requests through the service desk system while keeping records accurate and current.

 * Investigate common network-related issues involving Wi-Fi, switches, firewalls, and general connectivity, escalating more complex incidents when needed.

 * Assess technical problems effectively and route advanced or unresolved issues to Tier 2 or senior IT team members at the appropriate time.

 * Communicate clearly with employees throughout the support process to ensure a positive service experience and timely follow-up.

 * Produce and maintain simple technical guides and knowledge base content to document recurring issues and standard support steps.

 * Contribute to additional IT initiatives and day-to-day technology tasks as assigned by the team. Requirements * Experience providing Tier 1 help desk or desktop support in a Microsoft-based environment.