> Markdown version of [/jobs/ext/3754724-customer-solutions-specialist](https://www.wearedevelopers.com/jobs/ext/3754724-customer-solutions-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Solutions Specialist - **Company:** Parts Town - **Location:** Plattsburgh, NY, United States - **Salary:** $37,357.0 - $50,398.0 - **Contract:** Temporary contract - **Skills:** Microsoft Excel, Computer Literacy, Microsoft Office, Microsoft PowerPoint - **Published:** October 15, 2026 - **Apply:** https://diversityjobs.com/career/18642890/Customer-Solutions-Specialist-New-York-Plattsburgh ## About the Role * You have at least 1 year of customer service experience (face to face or over the phone) * You're an all-star communicator and are fluent in English. Bonus points if you're bilingual! * You're passionate about providing top notch customer service and building relationships in the process! * You have fantastic organization skills and never overlook the details! * You're a team player with a positive attitude. Most importantly, you're adaptable! * You have basic computer skills: MS Office, etc. * You have a quality, high speed internet connection at home * You have a genuine positive, outgoing, team spirited, one-for-all personality * Excel, and Powerpoint knowledge is not required but can certainly earn you GOLD STARS! * You can work a schedule of M-F 11:00 AM - 8:00 PM (EST) with flexibility to adjust to different hours as needed, E-Verify Participation Poster: English | Spanish E-Verify Right to Work Poster: English | Spanish ## Description Customer Solutions Specialist, See What We're All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today! Perks * Parts Town Pride - check out our virtual tour and culture! * Quarterly profit sharing bonus * Team member appreciation events and recognition programs * Volunteer opportunities * Casual dress code * On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses * All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered. The Job at a Glance As a Customer Solutions Specialist (internally known as a Parts Expert), you are always available to assist customers with all of their OEM replacement part needs. You thrive on building strong relationships with customers in a fast-paced environment while creating an excellent (and even fun!) experience every time. Your passion to go above and beyond for our customers and strong attention to detail is essential in this role! A Typical Day * Handle a high volume of calls a day (50 - 70) while delivering exceptional customer care every time * Process quotes, orders, returns, ID parts, adjustments, tracking information, vendor outreach, outbound calls; working in multiple systems efficiently as possible * Professional communication with customers, leadership, your team, and other internal departments daily to ensure customer satisfaction