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# Help Desk/Desktop Support Analyst

- **Company:** Robert Half
- **Location:** Meridian charter Township, MI, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, User Administration
- **Published:** October 15, 2026
- **Apply:** https://dejobs.org/x/x/6C030787F1AC4FEE8BB503366CF6DE9A/job/

## About the Role

* Escalate more complex incidents when necessary while keeping users informed on progress and next steps. Requirements * Experience providing help desk or desktop support in a detail-oriented business environment.

 * Working knowledge of Active Directory for basic user administration and access support.

 * Hands-on experience supporting Microsoft Windows and Windows 10 operating systems.

 * Ability to perform foundational troubleshooting for hardware, software, and user-reported issues.

 * Familiarity with service desk ticketing processes and documenting issue resolution clearly.

 * Strong communication skills with a customer-focused approach to technical support. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Help Desk/Desktop Support Analyst to support end users in Okemos, Michigan within the real estate and property sector. This Long-term Contract position focuses on resolving day-to-day technical issues, maintaining stable desktop operations, and delivering responsive assistance across Microsoft-based environments. The ideal candidate is comfortable handling service requests, troubleshooting workstation problems, and supporting users with professionalism and efficiency.

Responsibilities:

 * Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by internal users.

 * Diagnose and resolve common hardware, software, and access problems to minimize business disruption.

 * Manage incoming service desk tickets, document troubleshooting steps, and ensure timely follow-up through resolution.

 * Support user account needs within Active Directory, including access-related requests and routine updates.

 * Install, configure, and maintain Microsoft Windows 10 systems to meet operational requirements.