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# Mainframe Operator

- **Company:** REYINFOTECH, L.L.C.
- **Location:** Pontiac, MI, United States (Remote available)
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Monitoring of Systems, Job Control Language (JCL), IBM Mainframe, Information Technology Operations, Mainframes, Nagios, Paessler Router Traffic Grapher, Z/OS
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/029952a3-071f-4e70-82ff-b67887069deb

## About the Role

* Minimum 5 years of experience in IT operations, NOC/SOC operations, or a similar production support role.
 * Experience serving as an Incident Manager (Level 1) or in incident triage/coordination for critical outages and events.
 * Hands-on experience using monitoring and alerting tools (e.g., What?s Up Gold, Pingdom, PRTG) to track availability, performance, and connectivity across infrastructure and services.
 * Ability to monitor control consoles and perform routine checks of system performance in a high-availability environment (including IBM mainframe operations).
 * Working knowledge of mainframe concepts; ability to assist with review/validation of job control language (JCL) is required.
 * Strong verbal and written communication skills, with the ability to collaborate effectively with IT staff, customers, and vendors during time-sensitive incidents.
 * Proficiency with Microsoft Teams (minimum 5 years).
 * Ability to work onsite (no work-from-home option for this position).
 * Willingness and ability to work holidays and rotating shifts, including days, afternoons, and/or midnight shifts, as scheduled.
 * Ability to lift up to 50 pounds., * Experience supporting IBM z/OS environments and enterprise scheduling/batch operations.
 * Familiarity with ITIL practices (Incident, Problem, and Change Management).
 * Experience working with ticketing/case management systems and documenting incident timelines and post-incident actions.
 * Prior experience in a 24x7 operations center supporting multiple technologies and platforms.

## Description

* Serve as a Level 1 Incident Manager for critical IT incidents and events, including rapid creation, escalation, triage, and tracking of customer technology-related issues.
 * Communicate effectively with IT staff, customers, and vendors to ensure smooth collaboration during incidents.
 * Utilize graphical monitoring systems to track the availability and status of infrastructure connectivity, assets, and services.
 * Monitor mainframe control consoles and regularly check system performance to maintain high operational standards.
 * Assist with reviewing and validating mainframe job control language as needed.
 * Perform assigned deliveries and must be able to lift up to 50 pounds.
 * Work onsite is required; remote work is not available for this position.
 * Applicants may be scheduled to work holidays, days, afternoons, and/or midnight shifts.