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# Help Desk Technician - TS/SCI w POLY

- **Company:** General Dynamics Information Technology
- **Location:** Cape Saint Claire, MD, United States (Remote available)
- **Experience:** Expert
- **Salary:** $61,880.0 - $83,720.0
- **Contract:** Permanent contract
- **Skills:** Databases, Computer Equipment, Hardware Infrastructure
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/8dad25a7-91ab-4b1e-b151-d505b7aa815f

## About the Role

Communication, Customer Service, Help Desk Support, 5 + years of related experience, Education: Associates of Arts/Associates of Science
Experience: 5+ years of related experience

Required Certs:

 1. Security+CE

## Description

At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

Diagnose, identify, isolate, and analyze problems utilizing historical database records.
May route calls to product line specialists, application, or system support specialists.
Maintain and update records and tracking databases. Alert management to recurring problems and patterns of problems.