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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Developer Support Lead - **Company:** Zaner-Bloser, Inc. - **Location:** United States (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, HTML5, Unit Testing, Microsoft Azure, Cascading Style Sheets (CSS), Software as a Service, Code Review, Software Debugging, Dependency Injection, DevOps, Entity Framework, Microsoft SQL Server, Queueing Systems, E2e Testing, Mockito, Sqlprofiler, Software Engineering, Postman, Asp.net Web Api, AngularJS, Information Technology, Atlassian Tools, Api Management, Jenkins - **Published:** October 15, 2026 - **Apply:** https://www.builtincolorado.com/job/software-developer-support-lead/11683897?handler=ApplyRedirect ## About the Role * Angular 8+ experience (we are on version 19) * ASP.Net Web Api * HTML5/CSS3 * Entity Framework * Dependency Injection * Unit Testing and Mocking * MSSQL * Sql Profiler * Familiar with at least one front-end unit testing framework * Familiar with at least one end-to-end testing framework * Microsoft Azure services Preferred experience * CI configuration such as Jenkins or Azure Dev Ops * Postman * In depth Azure experience with storage, functions, message queuing, API Management, app services ## Description Hiring Remotely in United States Entry level Remote Hiring Remotely in United States Entry level Leads a software support team responsible for production reliability, defect triage, code maintenance, deployments, vulnerability remediation, testing, and operational response. Develops and reviews code, coordinates Agile delivery, monitors production concerns, communicates risks, and partners with engineering, infrastructure, IT, QA, product, and customer experience teams to maintain secure, supportable digital learning applications. The summary above was generated by AI Software Developer Support Lead Reports to: Director, Engineering - Digital Experience Zaner-Bloser is an educational curricula and digital resources provider in language arts/literacy. Our flexible, customizable solutions support educators in their mission to help students learn. We provide distinctive and effective educational products and services to inspire all students to become lifelong learners and partner with educators to improve results in the classroom. With an ever-growing number of digital technologies and evolving research shaping the education landscape, Zaner-Bloser is committed to meeting schools' needs today and in the future. As a Highlights Company, Zaner-Bloser is driven to always do what's right for children and to strive to make a significant contribution to their education. Zaner-Bloser is an educational solutions company specializing in delivering explicit instruction and a solid academic foundation for PreK-6 students in reading, writing, grammar, spelling, handwriting, and vocabulary. Our digital and print programs include Superkids, Spelling Connections, Jump Into Writing!, Zaner-Bloser Handwriting, and more. As a member of the Highlights Family of Companies, we strive to always do what's right for children and make a significant contribution to their education. Visit zaner-bloser.com for more information. The opportunity: The Software Developer Support Lead directs a dedicated support team within the Zaner-Bloser Digital Product Development organization, with direct responsibility for keeping the learning software that teachers and students rely on reliable, secure, and well-supported in production. The role sits at the intersection of development and operations - owning defect triage and resolution, deployment coordination, security vulnerability remediation, and codebase maintenance - while providing the technical leadership that turns a distributed support team into a consistent, high-performing function. Core Responsibilities: * Establish and manage the support team by providing guidance, performing code reviews, coordinating deployments, and promoting reliable follow-through * Work with the build team technical lead and stakeholders to ensure product quality, operational readiness, and clear support ownership * Triage, debug and address defects originating in production and QA environments and/or delegate as needed * Maintain code bases by ensuring that packages are up to date and that applications meet current security and supportability standards * Develop high-quality, testable code * Ensure that application code adheres to internally adopted patterns and styles, and meets functional, performance, and security requirements * Participate on an Agile team, contribute to complexity and time estimates, identify risks, and contribute to discussions and commitments * Work with an array of different technologies; able to multi-task and switch projects quickly Leadership and Operating Expectations: * Provide dependable leadership during deployments and release activities, ensuring appropriate coverage through validation, issue follow-up, and handoff as needed * Communicate status, blockers, delays, and support risks clearly and early to teammates, QA, and stakeholders * Help monitor and coordinate response to production alerts, queue or storage warnings, and other operational concerns before they become customer-facing issues * Drive timely review, prioritization, and remediation planning for critical, high, and medium vulnerabilities in partnership with development and infrastructure teams * Model strong day-to-day responsiveness, meeting engagement, documentation, and follow-through on commitments, action items, and required administrative or compliance tasks, * Fostering a close working relationship with our IT department to understand infrastructure and other company-wide technology requirements * Gathering insight from our Customer Experience and Digital Solutions specialists to understand customer needs and expectations * Collaborating with the product owner and technical lead on a long-term support roadmap, Manage healthcare revenue cycle activities including billing, collections, claims, accounts receivable, denials, payer follow-up, reconciliations, and reimbursement analysis. Support outsourced client engagements, improve operational workflows, communicate with clients, and provide guidance on revenue cycle best practices. Use EHR systems, payer portals, clearinghouses, and Microsoft tools while coordinating domestic and offshore teams and managing multiple client engagements. Top Skills: Billing SoftwareCernerClearinghousesEclinicalworksEhr SystemsEpicMeditechMicrosoft ToolsPayer Portals Atlassian Solution Sales Center of Excellence, Teamwork Collection 34 Minutes Ago In-Office or Remote USA Entry level Entry level Cloud * Information Technology * Productivity * Security * Software * App development * Automation Lead global mid-market sales performance and revenue growth for Atlassian's Teamwork Collection. Develop operating plans, strategic sales plays, inspection rhythms, and scalable go-to-market execution. Partner across sales, SDR, channel, demand generation, product, and marketing teams to increase pipeline, accelerate deal velocity, and expand market presence. Enable account executives and sales managers through field readiness, onboarding, and clear positioning of collaboration and AI solutions. Top Skills: AIEnterprise Saas What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute