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# Engineer I, IT User Supp (IT Support Desk Technician)

- **Company:** Ultra Clean Technology
- **Location:** Phoenix, AZ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Ethernet, Issue Tracking Systems, Microsoft Office, Remote Access Technology, Software Engineering, Information Technology, Laptops, Network Server
- **Published:** October 15, 2026
- **Apply:** https://www.thejobnetwork.com/job/76fd7697-104c-4ebb-9fbc-f2fd95a0cdf7/engineer-i-it-user-supp-it-support-desk-technician

## About the Role

* 3+years current experience in desktop support on a medium to large size network
 * Understanding of Windows 2008/2019 Domain environment, Active Directory, servers, desktop systems and communications devices using current technologies
 * Technically adept with experience or interest in supporting customers.
 * Punctual and respectful of others' schedules and meet deadlines in a timely manner.
 * Demonstrated knowledge of Microsoft office and desktop products.
 * Demonstrated ability to support networked printers, photocopiers, scanners, and multifunction devices.
 * Demonstrated knowledge of setting up remote access for users.
 * Ability to manage priorities and expectations in a fast-paced environment.
 * Highly organized team player.
 * Ambitious, Goal Driven, and possess a Positive Attitude.

Desired Qualifications/Skills:

 * Basic knowledge of physical Ethernet cabling
 * Basic knowledge of ethernet networks

## Description

As a key member of the UCT Information Technology Team, this position is responsible for all aspects of Information Technology Support Services including the administration and support of desktops, laptops, and communications hardware/software and office systems.

 * Respond to requests for IT assistance via phone, internal ticketing system and email
 * Excellent verbal and written communication
 * Identify and escalate situations requiring urgent attention
 * Diagnose and resolve hardware and software issues
 * Assist with user training.
 * Track and route problems, requests and document resolutions
 * Rolls out hardware and software to ensure optimal deployment of resources
 * Troubleshoot user reported software issues and assist in the successful resolution of those issues.
 * Prioritize work and address multiple tasks concurrently
 * Create trouble tickets, receive troubleshooting requests.