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# NOC Operator

- **Company:** Ubicquia, Inc.
- **Location:** Fort Lauderdale, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Computer Engineering, Monitoring of Systems, Issue Tracking Systems, Network Monitoring, Computer Network Operations, Information Technology, Zendesk
- **Published:** October 15, 2026
- **Apply:** https://www.thejobnetwork.com/job/be130c65-90ad-41e1-a66a-a2acdbc00a75/noc-operator

## About the Role

* Bachelor's degree in computer science, computer engineering, electronics, telecommunication or related field. Or equivalent experience in a technical support role., * 2-3 years of experience in a technical support role., * Proficiency in network monitoring tools and troubleshooting protocols. Familiarity with IoT platforms.
 * Strong problem-solving skills and ability to analyze information efficiently.
 * Excellent verbal and written communication skills.
 * Willingness to work 8-hour shifts for 24/7 coverage. Including all major holidays.
 * Ability to perform effectively under pressure within the designated shift hours.
 * Attention to detail and adeptness at multitasking.
 * Ability to collaborate on projects and work independently when required.

Physical Requirements:

 * Prolonged periods of sitting at a desk and working on a computer.
 * Regular standing, walking, and movement throughout the office.
 * Ability to occasionally lift and transport office supplies, packages, and materials weighing up to 25 pounds.
 * Ability to retrieve mail, packages, and office materials as needed.
 * Ability to move throughout the office and building in support of operational activities.

## Description

Ubicquia is hiring Network Operations Center (NOC) Operators to monitor our Ubicquia IoT and Smart City deployments. You'll oversee real-time monitoring, incident identification, troubleshooting, and ensuring overall system stability. Our NOC Operators will assist our Field Engineering and Project Management teams with the implementation of our Ubicquia Smart City platforms and ensure normal and continuous operations for the services., * System Monitoring: Monitor networks using specialized tools and our dashboards to

identify events or outages during 8-hour shifts and respond to system triggered alerts.

 * Incident Response: Quickly identify, classify incidents, and initiate necessary response procedures using our Zendesk ticketing system.
 * Troubleshooting: Investigate network issues, apply solutions, or escalate to higher-level technicians within the shift.
 * Documentation and Reporting: Keep up to date records of customer interactions, maintain incident records and generate concise shift reports. Create and maintain procedures and training documentation.
 * Collaboration: Coordinate with IT, engineering, and support teams for incident resolution during the assigned shift.
 * Continuous-Improvement: Provide feedback to management; process improvements that increase customer satisfaction. Suggest automations and tools to enhance the platform monitoring.
 * Customer Service: Provide level 1 support assisting customers via email, phone calls and Zendesk application; relay product knowledge, provide 1 on 1 training and tailored solutions via active listening to end customer.
 * Excellence: Customers, internal team members and leadership are handled professionally, accurately, with high quality customer service.
 * Knowledge: Maintain a comprehensive knowledge of product and services
 * Ownership: Self-starter who outperforms standards, expectations and communicates well.