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# Desktop Support Technician

- **Company:** Leidos, Inc.
- **Location:** Millington, TN, United States
- **Experience:** Experienced
- **Salary:** $50,700.0 - $91,650.0
- **Contract:** Permanent contract
- **Skills:** Data Centers, Hardware Infrastructure
- **Published:** October 15, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9241445/desktop-support-technician

## About the Role

* Must be able to lift and carry 50 lbs. for up to a 100 feet at a time; must be able to lift 25 lbs. vertically using ladders
 * Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time
 * Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
 * Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)
 * Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required, * US Citizen
 * DoD Secret Clearance
 * HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
 * Valid DoD 8570 IAT Level II: Security+ or higher Certification
 * Must demonstrate expertise in IT Enterprise Operations
 * Excellent customer service skills
 * Excellent oral and written communication skills, * Organized and detail-oriented
 * Strong leadership skills
 * Self-motivated/ self-directing
 * Strong collaboration, prioritization, and adaptability skills required. Relationship building
 * Ability to manage and prioritize own work, and that of their team
 * Independent decision making
 * Analytical thinking; thinking out of the box
 * Ability to effectively communicate with all organizational levels (SME to Senior Management)

 * Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

## Description

* Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
 * Ensure proper ticket-handling according to guidelines set in place
 * Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
 * Ensure customer related tasks are completed within the timeline set
 * Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
 * Assist other technicians in resolving complex issues