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# SoftwareApplicationSupport Specialist

- **Company:** Cornerstone Defense
- **Location:** Herndon, VA, United States
- **Contract:** Permanent contract
- **Skills:** Software Applications, Issue Tracking Systems, Information Technology
- **Published:** October 15, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9242987/softwareapplicationsupport-specialist

## About the Role

* Proven experience in Supporting COTS products in a customer support role.
 * Good understanding of computer systems, and other tech products.
 * Ability to diagnose and resolve basic technical issues.
 * Excellent communication skills.
 * Customer-oriented and cool-tempered.
 * Understanding of Ticketing systems.

Desired Experience:

 * Knowledge of the Federal Acquisition lifecycle or commercial contracting.
 * Knowledge of Federal financial systems or commercial accounting.
 * Experience with Federal government contracting and/or program office organizations.

## Description

The Software Application Support Specialist is responsible for providing professional and efficient helpdesk support. A strong customer service mindset is the key to succeeding in this role., * Serve as the first point of contact for customers seeking technical assistance over a ticketing system.

 * Perform remote troubleshooting through diagnostic techniques and pertinent questions.
 * Determine the best solution based on the issue and details provided by customers.
 * Walk the customer through the problem-solving process.
 * Direct unresolved issues to the next level of support personnel.
 * Provide accurate information on IT products.
 * Record events and problems and their resolution in logs.
 * Follow-up and update customer status and information.
 * Pass on any feedback or suggestions by customers to the appropriate internal team.
 * Identify and suggest possible improvements on procedures.
 * Performs other related duties as assigned.