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# Service Desk Agent - Applications

- **Company:** Everforth Apex
- **Location:** Daytona Beach, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Macintosh Application Environment, Financial Software, Issue Tracking Systems, Oracle (Applications), Oracle Fusion Middleware, Servicenow
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/49e980b4-f306-44c3-b109-0705617f3fd8

## About the Role

We are seeking a Service Desk Agent to support our application environment. This role is crucial as we transition our systems to Oracle Fusion. The agent will be a key member of the Tier 1 and Tier 2 support team, managing and resolving application issues for our internal users. This position requires a candidate with strong troubleshooting skills, a deep understanding of order management workflows, and experience in a warehouse or distribution setting., * 3+ years of troubleshooting experience, with a preference for experience with Oracle applications.

 * Experience in a warehouse or distribution environment.
 * Proficiency with the complete order management lifecycle: order entry, inventory allocation, picking, shipping, and invoicing.

Technical Skills:

 * Experience with a ticketing system, with a preference for ServiceNow.
 * Knowledge of ERP systems, specifically Oracle Fusion and its various modules (e.g., warehouse management, order management, inventory, procurement, finance).

Professional Skills:

 * Customer service skills suitable for a fast-paced environment.
 * Presentation skills for interacting with high-level leaders, including creating dashboards and report

## Description

* Provide Tier 1 and Tier 2 support for application issues, primarily related to Oracle Fusion.
 * Manage ticket queues in ServiceNow, ensuring proper prioritization and adherence to SLAs.
 * Troubleshoot and resolve incidents related to order fulfillment, inventory, procurement, and finance modules.
 * Identify and analyze issue trends, and communicate findings to engineering teams for root cause analysis.
 * Assist users with problems including printing issues, label generation, billing synchronization, and incorrect customer statements.
 * Receive and log incidents via multiple channels, including the service portal, email, and Teams chat.
 * Develop an understanding of business workflows, particularly in order management, from order placement to invoicing.