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# Network Support Engineer

- **Company:** Genesis10
- **Location:** Richmond, VA, United States
- **Salary:** $77,085.0 - $93,725.0
- **Contract:** Permanent contract
- **Skills:** IBM Watson, Application Programming Interfaces (APIs), Complex Networks, Domain Name System (DNS), Network Monitoring, Routing, Cisco Nexus Switches, Simple Network Management Protocols, Syslog, Wireshark, VMware VSphere, Wide Area Networks, Computer Network Operations, Data Ingestion, Firewalls (Computer Science), NetScout, Network Support, Splunk, AIOps
- **Published:** October 15, 2026
- **Apply:** https://www.dice.com/job-detail/896639da-e4b1-42e5-ab66-637f1ae7a4ce

## About the Role

This role involves the operational support of complex network environments, requiring hands-on experience with monitoring, incident triage, and technical troubleshooting. The ideal candidate will work with a variety of tools including Splunk, Cisco Nexus, and Arista CloudVision to identify service impacts, manage infrastructure incidents, and ensure data quality for all system records. This position is hybrid and requires a minimum of 3 days per week onsite., * Understanding of enterprise network infrastructure (routing, switching, wireless, SD-WAN)

 * Hands-on experience with Splunk for data ingestion, searches, dashboards, and alerts
 * Experience with network monitoring tools such as SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon
 * Experience with Cisco Nexus / ACI, Arista CloudVision, and VMware vSphere
 * Experience working with network telemetry sources such as SNMP, syslog, telemetry streams, APIs, and device metrics
 * Ability to translate raw telemetry into actionable insights for Operations teams
 * Strong analytical skills and attention to data quality
 * Good communication skills to work effectively with Engineering and Operations teams

## Description

* Provide operational support of network environments including switching, routing (underlay and overlay), firewall, traffic management, content inspection, and DNS
 * Identify service impact by interpreting monitors, dashboards, traffic captures, and logs using tools such as Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon
 * Utilize Cisco Nexus / ACI, Arista CloudVision, and VMware vSphere for network operations
 * Identify possible production failure scenarios through "eyes on glass " monitoring of IT infrastructure services
 * Initiate production support triage efforts for network incidents, manage bridge line troubleshooting, and engage appropriate technical teams
 * Provide status updates and technical details for awareness communications
 * Ensure data quality and completion of incident tickets, accurately documenting all impacts
 * Work on ad-hoc reports and offline incidents as directed by senior team members or leadership
 * Promote and enforce production governance during triage, testing, and fix efforts
 * Adhere to design standards and global design authority processes and procedures